I'd like to provide an update to my original review; I've left the original review below unedited, except for a minor correction of changing "New York Style pizza" to "Detroit Style Pizza".
Shortly after writing and posting my original review, I received a phone call from Palazzo. They were outrageously kind and generous in their response to the mix-up with my order. Not only did they refund me the price of the missing breadsticks, they also credited my account with a free order of breadsticks for my next visit. I was not looking for any compensation when I wrote my review (I didn't even think that they would read it - many places don't), but it is clear that they take pride in their business and their relationships with customers, and I feel humbled that they were so courteous to me. I gave them high praise for the pizza that they crafted for me, and they were definitely appreciative to hear about that positive experience.
While on the phone (we actually talked for quite some time), I also discovered that they not only have a freshly-made Gluten Free crust, but their kitchen is skilled in ensuring that cross-contamination is not a risk for their Gluten Free customers. I have a member of my family who has celiac; we will definitely be checking out that option for them in the very near future.
Seriously - go check this place out. It'll be worth it.
--- Original Review Below ---
This is, without question, one of the greatest Detroit Style pizzas in the area. I ordered a Chicken Pesto Pizza and it was the perfect flavor and texture. Was an absolute joy to eat.
It seems like they are carry-out only. That’s something to know before you check it out.
The only thing that disappointed me was that they evidently didn’t check to confirm that they were handing me the right order; I had ordered a side of Break Sticks with my pizza, but when I opened the box, it became very evident that what I received instead was completely different (it had jalapeños on it). For a place that is carry-out only, it’s unfortunate that they didn’t take a quick step to confirm that I was picking up what I had ordered.
It’s definitely worth checking out! Just confirm your order before you depart.