Pipeline Craft Taps & Kitchen

Beware of your bill and up charges. I’ve been here about 5 times now. Prices are high for a small burger with fries ($30 without any drink) but I’ve taken friends here as I like the food and atmosphere. However, at this point there is a good chance I won’t be back. Every time I’ve been here (except once when someone else paid), it feels like I’ve been nickeled and dimed for things that were not up front on the menu or were the opposite of what I was told when I asked an employee. For example, my first visit here they upcharged all 8 of us a few dollars each for duck fat fries after we asked if anything comes with the burgers and waitress gave us several options, one of which was duck fat fries (with no mention of up charges, nor does the menu have the info). They wouldn’t honor her word, so We all paid the extra. Another time, I was charged for a gluten free bun despite being told it was the same price as the regular bun before ordering. When I told the waitress she agreed it should be free but did nothing to reverse the charge. (It’s nice that they have gluten free bun tho) Last week, a friend and I each ordered the same burger at the new Redding location but they each were a few dollars extra when the bill came. We showed the waitress the menu price and she said “oh the menu is wrong, the bill has the correct price.” We asked a few ways kindly but she wouldn’t honor the menu price we expected to pay when we ordered. She assured us new menus were being printed tomorrow. A week later and their menu (paper) still reflects the incorrect prices. Tonight, a friend and I ordered 2 full meals and drinks. We spit them so we could have some of each and we were charged several dollar split fees without our knowing it. We hadn’t even asked for an extra plate. It’s the little things that add up to create a customer experience and sentiment. I’m tired of leaving with a bad taste in my mouth and feeling like I’m supporting a business that’s all about the money. It also Seems like each time I go I’m liking the food less because of it. Sadly, I likely won’t be back or recommending pipe line anymore. I didn’t order any drink and just my small burger and fries was $30 with tip. Same for my friends salad. Seems high to me.

Was pleasantly surprised to find some of the best pub food I've had in a long time at this local spot. My girlfriend is gluten free, and a they had a ton of really delicious options. Even fried chicken, and wings in rice flour so she could enjoy them. Trust me, as a gluten eater I can assure that the flavor was not compromised at all. Delicious food, friendly staff. Recommend the pub burger, the mango habanero wings, and the lamb burger. 10/10 Picture is of the lamb burger, and wings.