It is a restaurant with a lot of fame and clientele in the area but very little updated on allergen issues and above all with few services for this group.
Yesterday we met some friends to go eat at noon and we decided to go there.
My son is allergic to gluten-containing cereals and eggs. He is not celiac but the treatment is the same, gluten-free and egg-free diet.
As I had not gone to eat there with him before, I called by phone (around 12 in the morning) asking about gluten-free and egg-free dishes.
Obviously, I didn't expect to be offered a suitable menu of the day, although it wouldn't have been bad, so when the person who answered the phone started to tell me this can't be done, this can't be done either... I told him that with a steak a la griddle and some fries was enough.
He told me that was no problem, that the oil in potatoes is only for potatoes and it seemed perfect to me. In addition, I placed a lot of emphasis on the pollution issue....
We got there and ordered the grilled chicken with fries. The waiter takes our note and after a while comes to tell us that he is only going to bring us grilled chicken because potatoes are not possible due to oils and contamination.
That is, 2 chicken fillets dancing on a plate.... without anything else! Not even bread. I asked them to at least put some bagged potatoes. There was no gluten-free dessert either, at least he was able to eat a commercial brand ice cream.
I would understand that there was no gluten-free menu, I would understand that it did not offer a certain dish that we wanted at that moment without gluten, I would understand that if I had not called beforehand I would have found myself in this situation, but I do not understand, nor is there any room for excuse or apology (they didn't ask for them either) the fact that they tell me that my son can eat there by phone and then they are not able, as has always been done, to put oil in a frying pan and fry some potatoes on the spot.
Celiacs, not here!!