TGI Fridays - London Stratford City

They were brilliant when it came specific dietary and allergy requirements. My daughter is newly diagnosed with coeliac disease and has to eat a gluten free diet, when I notified them the staff made sure to take it very seriously and are very aware of cross contamination. The manager even offered my daughter extra fries as she ordered the chicken wrap and when it came realised it wasn’t actually a wrap. Was pleasantly surprised by my visit and will definitely eat there again as my daughter didn’t feel left out and still has plenty menu options to choose from. All the staff were really accommodating and lovely.

Seated by person who looked disappointed to have a customer. Waiter was much betters They didn’t have any beer on tap because they’d run out. Was offered bottled beer, I chose Peroni, when it came it was the gluten free Peroni. Waiter was apologetic and offered alternative. When food arrived 40 mins after ordering despite us being first customer there and seeing delivery drivers collect food before we were served good, slaw was missing. Was told they’d “run out”. Interest concept when it’s something that takes five mins to sort, and also why not tell me earlier so I can request a different side. Haven’t been to TGI in a long time, won’t be going again. Really overpriced for what it is - the salad is as tiny and clearly not fresh. Mac cheese was microwaved and solid. Felt sorry for the waiter who looked embarrassed by it all. Daughter didn’t get capri sun orange as they’d run out. “sorry,” he said, “it’s always like this after busy Saturday.” 😅 Daughter’s hot dog had stale Brioche bun which she could not eat Can’t speak for atmosphere as we ate in the concourse outside the main restaurant. Accessible toilet has a big hole in the floor.

Absolutely terrible. Visited here recently, restaurant was completely empty, however we were not made welcome. My mother has a gluten free allergy and the staff here had no interest whatsoever in this. When we quizzed the waitress as to what my mother could eat on the menu, we were told to “Tell me what you wanna eat and I’ll tell ya if you can eat it” as if we were a massive inconvenience to the absolutely empty restaurant. We then walked out and went elsewhere. Intolerance and allergies are a serious matter and people can die from eating the wrong foods - TGI Fridays of Westfield do not care.