The Keys Yarm - Restaurant & Venue Hire

Leaving one star as zero isn’t an option. We booked a meal for my daughter’s birthday- us, her friend and grandparents. We waited nearly an hour for starters when they came to us and said they couldn’t tell which were the kids’ starters on the order. Kids finally got starters an hour after ordering. We’d ordered a beef stroganoff only to be told 45 minutes after ordering there was no rice to go with it so my mother in law could either have potatoes or chose something else. The waitress came back after another 20 minutes to tell me there was no rice to go with my kebab. I hadn’t ordered rice- I’d ordered corn and honey soy chips. I asked them not to bother cooking corn (we’d been in there for nearly an hour and a half and were getting quite bored) and just to bring out whatever was ready. There was nothing on the order that was right- my food came with regular fries, my mum ordered pork skewers, she got salmon and prawn. My skewers came with a flatbread (I’m gluten free) and no mayo as advertised. The food that we did get wasn’t great at all. We hadn’t even finished the food when we got told we had to leave because kids weren’t allowed in there after 9. We weren’t given the option of desserts. Various excuses of being busy, waiters leaving etc were given. Thankfully the bill was waivered because it certainly wasn’t worth paying for.

Lots of gluten free choice, lovely food