Umi Japanese Cuisine - Stafford

EDITED: Editing this review to say that the manager called me back the next day and was very apologetic and refunded me for my order. --------------- Very disappointed. In my opinion Umi has the best sushi around, but their customer service is HORRIBLE. If you do choose to place a take out order, CHECK IT BEFORE YOU LEAVE THE BUILDING. I placed a take out order in the restaurant but didn't realize until I got home that I received shrimp tempura instead of chicken teriyaki. When I called to see what could be done, I was met with a very dismissive "I can talk to my manager, but we don't usually issue refunds". The manager was incredibly rude and refused a refund (despite me explaining that my husband doesn't eat shrimp or gluten so I wouldn't have ordered that). Eventually he issued me a credit on my account & all was well. When I called back later to use the credit, the manager told me that he went back and checked the cameras and decided that I was in the wrong and was no longer issuing a credit. Absolutely horrible management and customer service.

My favorite place for sushi. Always super fresh, and they have a gluten free menu.