Will never come here again. Not recommended if you are VEGAN!!!!!
I ordered the VEGAN panella and VEGAN bibimbap. When the panella was served, I took a bite and noticed that the cheese tasted a bit off for vegan cheese. The server wasn’t around, and I didn’t want to overreact since I had clearly stated that I wanted the VEGAN panella.
Then the bibimbap came, and I was shocked. There was an egg and beef on top of the rice. I immediately told the person who served it that I had ordered the vegan version, and they replaced it.
When the person who took our order brought us the check, I saw that neither of my dishes was marked as vegan on the receipt. My friend’s pad thai, on the other hand, was clearly labeled with chicken as the protein. I told her the food had been wrong. She said she would speak to her manager. When she came back, she seemed to think we were complaining about the prices. It was NOT about the price. What upset us was their attitude. She never apologized.
I’m lucky I’m not allergic to dairy, so nothing serious happened to me. But what if someone with dietary restrictions orders vegan or gluten-free food and ends up getting something that could make them sick? It shows a complete lack of respect for customers.
Reintroducing dairy unexpectedly caused bloating and cramps. This was not only ethically disappointing but also had a direct impact on my health. I hope the restaurant handles vegan dietary requests more carefully, as mistakes like this can have real consequences.
The bibimbap was honestly the WORST I’ve ever had. Not good at all. Nothing about it was authentic. Since it’s called “bibimbap,” I expected it to come with Korean gochujang, but instead, they served some random sauce that tasted awful. And the greens that came with the panella were super salty!
Also, when she asked what we wanted to drink, we had to repeat multiple times that we just wanted water. Is that really so hard to understand?
And strangely, our table was the only one without a lit candle. I can’t help but wonder if all of this happened because we were the only two Asians there.