An amazing restaurant with truly delicious food!! My partner is gluten-intolerant and around 80% of the menu is gluten free or can be made without using gluten. The burgers are delicious and I would highly recommend the wings as they were our favourite part of the meal!
Great bar. Wheelchair ♿️ friendly. We didn't eat but all the meals that came out looked amazing, large portions, pub grub. Some good gluten free options that I could have gone for. Went on a Sunday afternoon for the live music by Undercover, they were excellent. Brilliant classic rock. Loved the courtyard which is perfect in nice weather.
Professional, prompt service. Didn't have to wait long for food. Food was great, decent substantial size too. A whole gluten free menu whereby the manager takes that order and oversees the preparation to ensure safety. Really pleased with the experience 👍🏻
Never as a paying customer have I ever been spoken to in such a manner as Shane the restaurant manager did towards me this evening, on the evening of a birthday dinner for my partner!
We called him over to try to be helpful to advise him that our waitress should be advising people if something on the menu changes due to my gluten intolerance. We were told by her that the majority of the menu was already gluten free.
Therefore, to receive skinny fries when I specifically ordered the haddock because I wanted chunky chips without any warning prior seemed to me something the manager should be aware of, so that he could raise it with your waiting staff.
I can not believe how defensive Shane immediately became and not even an apology! He was not only defensive, but attacked me by stating that he thought I was “rather angry over some chips”! It was his attitude with no apology that got my back up, but then his defensiveness and him then telling me in a condescending manner “to not let it spoil my evening, it’s just chips” was just insulting. He kept going on and on, repeating the same defensive stuff, even though I just kept saying okay, okay several times in the hope he would just go away & eventually had to ask him to go. It was clear he was looking to antagonise me! With any customer complaint, an apology should immediately follow, especially when a mistake has be made by the staff! Rude does not describe how this manager conducted himself!
The food: it was ok, not 4 or 5 stars as the haddock was a small portion but tasted very fresh. The chunky chips looked better than they tasted. The desserts were okay but overall the food was not outstanding and we wouldn’t rush back even if you did take Shane out of the equation! I did appreciate the chef providing the white chocolate writing on the plate wishing my partner a HB but it didn’t change the upset caused. We had no drinks so total spent £72.
This experience with Shane’s approach and attitude completely spoiled not only our dinner but the entire evening for us! Had we had more time, as we were going to the theatre, I would’ve left there and then.
An email to higher management after stating that she was shocked to receive a complaint about Shane, who had been a valued member of their team the past 15 years, and concluded with the following: ‘We always strive to give the best customer service and hope in the future you will return to experience our usual high standards. I would be more than happy to assist with this reservation and include a gesture of goodwill.’
If the gesture of goodwill is on par with what she referred to in her reply as my partner receiving a “birthday dessert”, (which was a plate with white chocolate writing on it and 2 tiny miniature meringues with a single strawberry) then even if they offered dark chocolate on a plate saying ‘Sorry’, I don’t think I will be making a special trip from London to find out.
Incredible place! Service was faultless, food was out of this world - best steak we've ever had (and we've had a lot!) So good, we've booked to come back in 2 weeks. Catered for gluten-free and dairy-free without hesitation, including starters, mains, desserts and drinks. Highly recommend.
WOWEE! The service we received was absolutely top of the bill! We sadly had mums funeral today and asked a few weeks back if we could come here for the evening and we was so pleased they replied ’Yes’. There were quite a few of us (thirteen adults) and we were treated with the utmost respect and taken care of so well without question. The two bar staff were very forgiving with ordering for drinks, mains and then dessert over a 3 hour period. I cannot fault this place or it’s really on the ball staff. Very well done and thank you for a really nice way to end our sad day you really made it a good time for us all.
We are also blown away by your ‘gluten-free’ drinks AND food menu!!!!!!!!! So much to choose from - we really were spoilt for choice.
Went there for the Sunday cavery, my mum has a gluten allergy and they were able to cater for her which made the experience even better. Food was lovely, staff were friendly and prices were very good. Would highly recommend this place.
We ate here while visiting friends in the atea. Had a lovely meal 2 course from the set menu. I needed gluten and lactose free. They were happy to adapt for me and even provided a gluten free roll. 5 of us had meals and we all thoroughly enjoyed everything we had. I would definitely recommend eating here.
Have previously been to Mariners and it was an amazing experience. They catered well for gluten free (Coeliac Disease). Now, much to my great sadness, I also have a dairy allergy (actually quite common in those with Coeliac Disease), and they struggled to cater for both gluten and dairy-free sadly. The set menu there was one option for starter, one for the main and none of the desserts - it had to be sourced from their Bistro across the road. Food is delicious, and amazingly presented and staff are courteous and helpful. Just not great at catering for all dietary requirements. Please do better - this isn't a choice and I'm still a foodie and like to enjoy good food!
