Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest”
I called in an order on the phone, the new employee did not understand how to place my order correctly, after telling her my order and that I was the way, asked”it 10-15 min is enough time”. They placed me hold, then I received a very important phone call and switch over to take the call. I then arrived at the location to swing in quickly and grab the pizza. To only be told that the pizza was not ready because I never placed the order, which was because they did not take my name and phone number. The young man behind the counter said that I did not place the order and the young lady tried to return my money to me. I said so you did not make the pizza? I would like the pizza” he then informed me I was disruptive to him and his customers and asked me to leave. I was like are you for real?? He then threatened me with the police if I did not leave the store. I contact the corporate office and they informed him to make the pizza. Then called the manger in the am, she was still blaming me for not giving my name and phone and stated that since I had ordered gluten free pizza and they don’t sell it that often they did not want to make the pizza Incase I was not coming to get it?? This is the most ridiculous event, and I can’t beileve they can treat customers with kind of disrespect. I am very disappointed with the lack of professionalism and attitude of a young man to an adult and a manager to a customer. I will not be going back here which is a huge disappointment because my daughter, whom was with me when this happen and left the store crying because she thought I was going to jail, has a gluten intolerance and they make fresh pizza. The corporate office stated the owner would be calling me and I still have not received a phone call!!
1st off you should of placed the order when someone calls it in
2nd you should never blame the customer for you not ringing it in the order!
3rd off you should not threaten a customer because they are frustrated you did complete their order.
4th a manager should fix problems not further make excuse and blame again.
Rant over this place does not know how to do business!!
Great food and great service! My daughter said the gluten free pizza was delicious. The Mamma Mia sandwich was big enough for 2 people. The food was delivered hot.
Always takes the Gluten Free precautions for our orders. Fast friendly service employees. We have been Domino customers for over 26 years. We have gotten some bad pizzas...but they Always fix and reward us for our patience. I have ordered other local Gluten free Pizzas and I will say they were awful!!
Celiac friendly
