Jaclyn Jacobs
Re: Barlow Trail location
This review is about a specific dish mostly, however, my experiences trying to order this dish in the last month or so, makes me not want to return for other dishes as well, simply because I feel I've had to many headaches around getting my order right, and have lost money and time trying to correct it.
It should be noted I do like this restaurant, and the staff have been lovely, however too many times, I've ordered my favourite dish and had it come out wrong or with an issue around it. To the point I don't think I will be ordering it from this location again.
I am a dairy free gal, due to allergies, and so when I can actually get a pizza, and a pizza that is yummy, I am psyched!!
The first time I had the kale and mushroom pizza w vegan cheese was in person. It was delightful, fluffy, and so good I craved it again within a week. Got it on happy hour special as well so it was roughly $14.
I decided to order it again via takeout one evening when I was late leaving work. I paid for it online and added a tip as well (almost $30 total.) Unfortunately when I picked up and got home to eat, I found out the pizza was too burnt to consume.
Because it was late at night and there was no time to go back, I decided to eat it anyway...or try to. However, because they made it on the gluten free crust (oops, didn't mean to order that, if I did) AND it was burnt to a crisp, it was beyond edible. I was like trying to eat a plastic plate. Brittle. Hard. Snapped into shards. Made my teeth hurt. Just horrible. Tried microwaving with a wet paper towel....there was no salvaging this sad pizza.
So I did call in and let the staff know it was really, rather inedible. Kelsey took my call and was really helpful and kind. And whilst I didn't get the full refund (I had tipped on my takeout order, oops) she did put a credit on file for next time. Yay!
A week later I decided to try again, I called in my order, as there was no way to use the credit online. Unfortunately the staff had no record of my credit, however manager Emma(?) was helpful and gave me the kale+mushroom pizza on REGULAR crust w vegan cheese for free ($23). This is what I originally wanted. Yay! I was happy.
In another week, short on time I ordered it for take out again. Kale and mushroom pizza, vegan cheese, regular crust. Order goes through, but they don't have regular crust and offer gluten free. No thank you, terrible. So they refund.
A week later a try again, same order. Vegan cheese. Regular crust. $23. All good.
I arrive to pick up, wait a bit. Turns out they gave my order away with someone else's takeout and will have to remake it. No problem, I'll come back in 15-20. When I get back and grab my order, I head out and start driving away only to discover it's again, burnt and made with the gluten free crust. Noo! But I'm short on time and patience at this point so I didnt go back.
Somewhat edible this time but that crust.... It's just bad. It clearly burns easily and is quite hard to chew. It makes for a very sad pizza, especially for $25 (they up charge $2 for gluten aware)
I figure at this point, I should stop trying to chase the magic of the first pizza and give up. I am also over the rigamarole of it. Maybe the other dishes are much better, and I'm just having terrible luck.
The REGULAR crust vegan kale and mushroom pizza was fab that one or two times I've had it, but every other time I've tried to order, it's been absolutely more trouble than it's worth. And for $23-$25 a pizza (plus the money lost on the tip, and the difference in price that I wasn't credited for gluten free vs regular) it's not worth it at all.
Restaurant itself is nice, staff are lovely and helpful. Just a string of bad luck trying to have the pizza I craved. Bummer. It puts a bad taste in the mouth, literally.
Accommodating Gluten-Free