Surprised to find gluten free vegan chocolate chip cookies that look delicious! ! A big one!
I have been eating starch since I came to Canada, so I was a little nervous about eating snacks, but then I found that I could eat snacks as I was walking all the time! This is the first snack I bought in Canada❤️Yummy!
I am gluten and lactose intolerant and the pizza I had was the best gluten free crust I have ever had! Excellent service and food, highly recommend! I hope you open a place in Calgary!
Chris was awesome about my gluten allergy and came to the table to ensure me of safe choices and options. Happy hour in the bar was excellent! Service and ambiance stellar! The wings were quite spicy 🌶️ the scallops and Brussels sprouts delicious. Last week we enjoyed filet minion in the dining room and all was equally great. 😊
This place has a huge variety of pizzas, including vegan and gluten-free. There pizza is always loaded with toppings, the only thing I feel is that a little more cheese could be added on the pizza. I have tried there calzone, it's super huge and cheesy. Being a cheese lover, I loved it.
My girlfriends birthday dinner yesterday. 3 of us arrived on time and the other 3 were 15-20 minutes late. They sat 3 of us down at our table and came pretty quick with cheese bread and cornbread (surely as a tactic to start filling you up with bread). Started off good. Manager was actually really nice, he took a picture for us. This review only applies to the manager as he's in charge of the other employees.
Anyways, I'm gluten intolerant so the bread wasn't an option for me. They kept bringing out steak and no one offered us anything, our table was right beside the kitchen. I politely asked if I could try 1 piece of meat from a servers stick as he was fraternizing with another employee. This was after maybe 6-7 meat options walked right past me. He told me no, I had to wait (guy with lots of tatoos/neck tattoos. I refrained from eating lunch that day as I wanted make sure I had an appetite. If it wasn't my wife's birthday I would've got up and left so fast it's not even funny. He said it in such a way like I was a peasant. No disrespect man,
But you're the meat slicer. How is that anyway to treat your customer that's been sitting at a table for 20 minutes. That shot call you made was not your call to make. Your job is to smile at the customer while you slice off meat for us. Every meat guy looked miserable. 1 piece to tie me over is the least you can do, you offered me everything else on the menu but not what I came for.
Let's dive into some other details. Finally when they decided to start serving us some meat, they were bringing some really bloody cuts of meat. Me personally, I don't mind medium rare. We had a 10 year old child and 2 women that asked really nicely if they could prepare some meat more medium well/well done. They told us anything on a skewer is going to be medium rare with no exceptions. Really? I've been to every copa cabana there is (Niagara being #1) and that's not a real thing/policy. They let it roast a bit longer over the heat. How do you not know that as a 35+year old steak cutter? After saying he can't on 90% of the meat, he said there were a few cuts he could make well done for us. Guess what? They never came with ANY well done meat. The other dinner goers were very disappointed. I was the one who hyped up copa cabana to them in the first place. I was so embarrassed. They wanted to go to a proper steakhouse and I go and open my big mouth about how great the food and service is.
I felt as though he didn't care about our experience at all. Dining at this location has really dampened my love for copa cabana. If you asked me what my favorite restaurant was, I would have said Copa Cabana all day, no question. I've gone there for my birthday and my wife's birthday 6 years in a row. Gone many times in between birthdays aswell. Sad to say I won't be patronizing this establishment, too much money for that kind of treatment/service.
Maybe if they didn't include 18% tip, the staff might actually work hard at making customers feel welcome. Because it's just added automatically, they feel entitled to it, no matter the quality of service. Our waitress had a nice personality, but terrible service. Didn't come around often enough. Sides were coming out super inconsistently. It just felt like the staff was doing a job they felt was beneath them.
A once excellent establishment. Sad to say I won't be going back.
Accommodating Gluten-Free
