V-SPOT FOOD VEGAN RESTAURANT
18-20 N Main St, New Hope, PA 18938, USA
Enjoy a unique array of innovative vegan dishes with plenty of flavor options, great outdoor seating, and a welcoming vibe that keeps you coming back.
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Vineet Chander
I’ve been to V-SPOT a few times now and I really, really want to like it. I love supporting 100% vegan places and, on paper, this looked like a great find. But it is overpriced, the food is hit-or-mix, and they are ridiculously inflexible. Here’s the good, bad, and the ugly from my last visit (Mother’s Day weekend brunch):
The good: my dish (a vegan take on eggs benedict) was excellent, and my mother’s Tex-Mex style scrambled tofu was also quite good. The ambiance was great; we sat outside and it was a lovely day to soak in the sunshine, enjoy the breeze, and take in some people-watching on the bustling Main Street.
The bad: my daughter ordered the brunch-special crepe for her entree…. At $24, we expected a nice big crepe, with plenty of decadent toppings and nice sides like fresh cut fruits, compote, etc. What she got was a tiny crepe with vegan whipped cream and a drizzle of chocolate sauce. Our local crepe place has ONE vegan and gluten free option and it’s still better than this overpriced dud. My wife’s ban-mih was so bland and flavorless that it should’ve called a ban-mid or a ban-meh. (To add insult to injury, Sprig and Vine — located two minutes away — serves the best vegan ban-mih I’ve ever eaten.) Bottom-line: for food that is this overpriced, it is unacceptable that half of the dishes we ordered were mediocre.
The ugly: the brunch price was advertised as included one glass of champagne (“two of you ask nicely” said the menu) per person. Nobody in my family drinks alcohol, so we politely asked if they could replace the champagne with literally any other drink so that we could also have the experience of a fun MD brunch beverage. Literally anything— juice, sparkling cider, even seltzer. They refused saying “we don’t allow for substitutions”. When I tried explaining the situation, they again just reiterated (like a robot): we can’t do substitutions. They “helpfully” pointed us towards their iced coffee offerings and mocktail menu and told us we could order something from there (gee thanks for pointing out that I could order something on your menu); we got coffees while my mom ordered a $12 mocktail. It was Mother’s Day— they could have easily said, “since you are not having the champagne, we’ll just comp HER drink…” That could have been a thoughtful gesture and showed some human understanding. Nope. They could have brought us out some apple juice, or heck even some bubbly mineral water, in the champagne glasses. Nope. A comped slice of cake for dessert? Nope. Nothing. No offer to do anything and no flexibility. By the end of the meal, I was so annoyed that I decided — on principle — to have the champagnes that were supposed to be included in our brunch sent to other patrons so that we could at least have the satisfaction of someone enjoying them. I spied a table of two older couples who didn’t seem to have ordered the brunch special, and asked our server to deliver our champagnes to them with our compliments. Guess what? No dice. She said that they couldn’t do that either, citing some policy about not sending alcohol to other people’s tables. And then, the kicker— she says to me: “Don’t worry, sir. I can assure you that we won’t let the champagne go to waste.” Ohhhhh, I’m so happy to find out that the champagne I PAID FOR as part of my meal will be dutifully used (resold) to other patrons of the restaurant. Whew, what a relief! (I was actually tempted to ask her to bring the champagne to our table and then have her watch me as I poured each glass down into the flowerbed near our table… But even I couldn’t muster up that much pettiness.)
The verdict: we probably won’t return. There are better vegan places nearby. I could forgive the overpricing were it not for the inflexibility and lack of awareness around customer service.
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