Credit union branch offers a relaxing atmosphere with subtle background music and personalized service from knowledgeable staff. Members experience quick, easy transactions and access to innovative financial products that support saving and credit building. The environment feels community-focused and trustworthy, emphasizing member value and support.
Outstanding customer service stands out with staff like Pamela Linville, Alex, and Arielle Torres providing clear guidance and support. Opening accounts and managing loans happens smoothly, making banking easy and reliable.
Drive-thru service offers consistent attention and respectful interaction. Staff like Vanessa and Carolyn provide outstanding, personalized help even with new transaction types.
"Carolyn B. at the bank is so kind and helpful."
"The Drive Thru staff make you feel like family."
"Carolyn was super sweet and helpful with my son."
Good to know
Mobile deposits are not available at this branch.
Overdraft fees apply for even small charges, similar to major banks.
The app allows easy account management from your phone.
Warm and welcoming atmosphere with personalized financial solutions and excellent customer service. Facilities stay clean and transactions move quickly even during busy times. Staff show genuine care, setting it apart from larger banks.
Personalized service stands out with staff like Beau and Jeremy who help with accounts and make banking feel caring. The bank offers knowledgeable assistance that leaves customers feeling relieved and well supported.
Drive-thru service runs quick and efficient with associates like Jake, Jared, and Mrs. La Nyah who are consistently friendly and helpful.
Good to know
The ATMs at this branch often do not work, especially the drive-thru ATMs.
The walk-up ATM at this branch is the only one that functions properly.
During COVID-19, the online banking system was down for months, causing late fees.
Quiet atmosphere defines the space, with an almost empty parking lot adding to the calm. Two drive-thru ATMs provide convenient access without entering. Members receive senior perks and a variety of banking services including online and mobile banking.
Customer service stands out with staff always ready to help. The bank offers a variety of products like checking and savings accounts, plus online and mobile banking options.
Two drive-thru ATMs make banking quick and easy. Staff greet with a smile even through the window.
Good to know
Members Choice Credit Union offers checking and savings accounts, online and mobile banking.
A $5 inactivity fee is charged monthly without prior notice.
Senior perks are available for members, providing additional benefits.
Credit union offers efficient phone service that saves time compared to in-person visits. It operates at a distance requiring a 30-minute drive from some areas. The environment feels like an improved banking experience with practical convenience.
Staff do not push products aggressively, creating a relaxed banking experience. The bank is located about 30 minutes away and offers a different option compared to Nebo Credit Union.
The drive-thru handles banking transactions like deposits and large withdrawals. Staff like Camila assist customers promptly through the drive-thru window.
Good to know
The bank is located 30 minutes away from my residence.
Phone calls can save time compared to visiting in person.
Be cautious of missing funds; double-check your account balance.
Lobby offers a clean and comfortable space with a welcoming atmosphere enhanced by holiday music and friendly smiles. Staff provide efficient service, handling multiple account types quickly and professionally. Limited ATM availability on the Westside contrasts with more options downtown, highlighting a potential area for expansion.
Helpful staff like Tatiyana Watley and Ms. Kristina assist with issues quickly and kindly. Long-term loyalty shows strong trust in their customer service and support.
Friendly service stands out with Tatiana, the drive-thru teller, known for her pleasant demeanor. The drive-thru includes an ATM, though suggestions exist for an outside walk-up option or replacement.
Good to know
The bank requires IRS forms for cash deposits or withdrawals of $10,000 or more.
ATM availability can be an issue; it often goes down during visits.
There is only one ATM on the Westside, but three in the downtown area.
ATM Drive Thru offers convenient access with a clean, inviting interior. Staff create a welcoming atmosphere that encourages comfortable banking. The place stands out for its friendly service and ease of use.
Clean and inviting environment makes banking straightforward. They accept checks from other banks and handle deposits smoothly. Access to bank cards is reliable even with a crazy schedule.
The drive-thru includes an ATM service that works well. It handles transactions like check cashing but sometimes gives incorrect change. Frequent use happens at the Woodward Ave branch.
Good to know
ATM malfunctions can occur; ensure you have alternative cash access.
Non-members may face difficulties accessing cash from ATMs.
Check deposits are accepted, but issues may arise with funds availability.