Second time I've been here, the first was for dinner and the place was too loud to hear each other talk easily. This time we went for lunch because the menu looked really good and they have plenty of gluten free options.
Food was good, we had smash burgers, a little pricey for the size of the burger, but tasted good.
The main issue was how long it took to get the bill and then hours long it took to pay. We asked 3 different staff members for the bill before it finally arrived and guess what... 10% discretionary service added. I really do not like being forced to tip in a country that has minimum wage, no other minimum wage jobs get tips so I'm not sure why waiters believe they are special (I've been one, it's not hard).
Needless to say I and asked for this to be removed following the poor service and this then required a manager to sort out!
Lovely food catered for all our needs including vegan and gluten free. The service from Logan was great and quick. Would definitely recommend and we'll definitely be visiting again
My friends and I booked a table for dinner on Easter Monday while we were staying in Chester for the weekend. The restaurant was lovely and the staff very friendly. However, as were about to order our starters, we were told that a large part of the menu was unavailable. This is only the second time that I have visited one of the Botanist chain and I had the same problem the first time (not in Chester). Whilst I appreciate that we were attending at the end of a busy bank holiday weekend, it seems strange to me that so many of the menu options were unavailable. I would say it was about 40% of the menu was unavailable.
The food we did have was delicious and the gluten-free member of our party was very pleased with the cookie dough pudding. We were brought the wrong drink and it took a while to be corrected but, overall, the service we received was good.
Lovely food and staff, come as a last minute for lunch, very accommodating for my gluten free allergies too! We will definitely be back again! The new Terrence at the back too.
Popped in for a drink at lunch while staying in Chester. Staff really friendly and welcoming. Very relaxed atmosphere so decided to eat there on the evening.
Food was fantastic, husband is a coeliac but this wasn’t a problem, steak was amazing as were all the sides. Loved the bar. Highly recommend.
Exceptional Service and Gluten-Free Delights at The Opera Grill with Francesco
During our recent dining experience at the Opera Grill, we were fortunate enough to be under the care of an exceptional host named Francesco. Not only did he cater to our every need, but he also demonstrated an unparalleled commitment to ensuring our gluten-free requirements were meticulously adhered to. With his outstanding service and attention to detail, Francesco made our meal a truly unforgettable experience.
Above and Beyond for Gluten-Free Needs:
What truly impressed us about Francesco was his dedication to accommodating our gluten-free dietary restrictions. Not only did he listen attentively to our needs, but he also took the time to discuss our specific requirements in detail. Francesco's expertise in handling gluten-free meals was evident as he went above and beyond.
Francesco's outstanding service and his exceptional dedication to catering to our gluten-free needs left an indelible mark on our dining experience at Francesco's. He displayed professionalism, kindness, and a genuine passion for ensuring our satisfaction. We highly recommend Francesco to anyone seeking a memorable meal, especially those with dietary restrictions. With Francesco around, you can be confident that your dining experience will be nothing short of exceptional.
Many thanks
Pete & Gemma.