BreakfastLunchDinnerBrunchAmericanDeliveryTake AwayPet FriendlyOutdoor SeatingKid FriendlyOpen Late
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Bill C
UPDATE: still a great place to go. Eggplant parm is out of this world. Rotating beers on draft. My girlfriend loves the Xmas decorations. 10/10.
My girlfriend had the salmon and I had the burger. Both were awesome. Beers were cold, my girlfriend loved her cocktails. My girlfriend is gluten free and they had plenty of options. We had to wait a few minutes for a table because the place was full so we hung at the bar for a few and had a drink. The bartender was friendly and fast and then when we sat down our waitress was great. The owner is from Ireland and made sure my Guinness was poured perfectly. Great place. Will definitely become regulars.
I've been a regular at Grounder’s, often ordering lunch daily for years. However, a recent experience has unfortunately marred my view of this establishment. The online ordering system sometimes fails to register specific notes, like my need for gluten-free options. This particular day, my gluten-free note was missed. I noticed this only minutes after placing the order and promptly informed one of the kind employees, who reacted professionally.
However, the owner’s response was disappointing. She aggressively pointed out that they don’t offer gluten-free paninis, only toast, despite my frequent orders of the same in the past. Her tone was unnecessarily rude, and she questioned if I expected her to remake the sandwich.
As a gluten-free customer, I’ve overlooked the smaller portions and even the fact that many items seem to be pre-bought from Costco. But what I cannot overlook is the lack of respect and kindness from the owner, especially towards a loyal customer. Her attitude not only undermines the hard work of her employees but also shows a disregard for customer loyalty.
To the owners, if she isn't the owner herself, I would suggest taking note of the behavior of the Brazilian woman with lighter-colored hair with faded micro-bladed eyebrows. It's a shame to see years of patronage end this way, but customer service, especially from the top, matters significantly.
Pictures attached is from a previous day showcases the size difference between a regular and gluten free panini, which are the same price.