Grounder Café

I've been a regular at Grounder’s, often ordering lunch daily for years. However, a recent experience has unfortunately marred my view of this establishment. The online ordering system sometimes fails to register specific notes, like my need for gluten-free options. This particular day, my gluten-free note was missed. I noticed this only minutes after placing the order and promptly informed one of the kind employees, who reacted professionally. However, the owner’s response was disappointing. She aggressively pointed out that they don’t offer gluten-free paninis, only toast, despite my frequent orders of the same in the past. Her tone was unnecessarily rude, and she questioned if I expected her to remake the sandwich. As a gluten-free customer, I’ve overlooked the smaller portions and even the fact that many items seem to be pre-bought from Costco. But what I cannot overlook is the lack of respect and kindness from the owner, especially towards a loyal customer. Her attitude not only undermines the hard work of her employees but also shows a disregard for customer loyalty. To the owners, if she isn't the owner herself, I would suggest taking note of the behavior of the Brazilian woman with lighter-colored hair with faded micro-bladed eyebrows. It's a shame to see years of patronage end this way, but customer service, especially from the top, matters significantly. Pictures attached is from a previous day showcases the size difference between a regular and gluten free panini, which are the same price.

I stop by a few times a week to pick up a breakfast sandwich and drink. The food is always delicious, I appreciate that they offer gluten free bread. The service is great, every time I pick up my food there’s a sweet handwritten message which just brightens my day. Staff are very friendly and the place is clean and cozy. Highly recommend!