From the moment we walked into Suburban Rooftop, we were treated like VIPs. The customer service was hands-down some of the best I’ve ever experienced at a restaurant. Every staff member we encountered—from the host to the servers—was warm, attentive, and genuinely welcoming.
We arrived a little early for our reservation, but the hostess was incredibly accommodating and got us seated with a great view almost immediately. Our server came over right away, introduced herself with a smile, and took the time to walk us through the menu, offering thoughtful recommendations based on our preferences. She checked in often, but never in an intrusive way—just the perfect balance of attentiveness and giving us space to enjoy our evening.
Even when the restaurant started getting busier, the quality of service never slipped. Our water glasses were always full, empty plates cleared promptly, and our food was brought out at just the right pace. The manager even stopped by our table to ask how everything was, which really showed that they care about their guests' experiences.
One of the highlights was how accommodating the staff were to dietary needs—our friend has a gluten allergy, and the kitchen went above and beyond to customize a dish for her without hesitation.
It’s clear that customer satisfaction is a priority at Suburban Rooftop. Not only is the food excellent and the ambiance stunning, but the people truly make it a five-star experience. In an industry where great service can be hard to come by, Suburban Rooftop sets the bar high. Whether you're celebrating a special occasion or just grabbing dinner with friends, this place is a must-visit. We’ll definitely be back soon!
What a cute cafe. From the moment I walked in, the girls were so friendly and attentive. The food was great and I applaud them for catering for other dietaries like gluten free and vegan. I feel like I’ve found a hidden little gem. Thank you for a wonderful lunch today! Final praise - booking ahead online is such a positive too!
Celiac friendly