Disrespectful and unprofessional – that's not how you treat guests
We arrived with great anticipation, as the café advertises its vegan and gluten-free offerings – unfortunately, we were completely disappointed.
Despite several free tables, we were completely ignored. The waitress clearly saw us sitting down, but we simply weren't served. When we finally asked for the menu after some time, another waitress reprimanded us in an unfriendly and condescending tone – we "didn't wait" to be seated.
Such a tone, coupled with complete disinterest in the guest, is completely inappropriate in a restaurant. No one explained to us beforehand that we would have to wait to be assigned – and even if they had, that's not how you speak to people who come voluntarily to invest their time and money.
It's perfectly fine to have clear procedures – but the tone of voice makes the difference. What we experienced was simply disrespectful, unprofessional, and off-putting. The concept may be good, but that alone isn't enough when you treat your customers like this. Definitely a no-go for us!!!
We felt very unwelcome.
We've never been treated like this in a restaurant before.
Very disappointing!
A sobering experience despite the cozy atmosphere
This is our third visit to "Pfeffermizje" – unfortunately, this visit was also characterized by poor service. Although the café was not very busy on a Friday morning, we had to wait a long time for a table because the waitress clearly had no overview of the available tables.
From the time we arrived until we placed our order, it took about 45 minutes – an unreasonably long time, especially since the staff walked past us several times without acknowledging us. Meanwhile, the manager was sweeping the terrace right next to us – a strange sight that conveyed little professionalism. The food also took almost an hour to arrive. After breakfast, we ordered two hot drinks, but they also didn't arrive after a wait of about 35 minutes. We ended up paying at the bar because no one else came to our table. In total, we were in the café for almost four hours.
The waitresses seemed stressed and seemed to have little training in using the cash register system or the general process. This seemed uncoordinated and unprofessional.
One positive I would like to highlight is that the café offers gluten-free rolls – however, they are very small and cost extra. The atmosphere in the back outdoor area is pleasant and generally inviting.
Conclusion: The concept has potential, but the service desperately needs improvement. Until this changes, I unfortunately cannot recommend the café.
I had a bagel with toppings and a latte macchiato. My wife had a Zupfkuchen (a kind of cake). Both were delicious. Gluten-free and lactose-free options available. What more could you want? 😊
Super cozy cafe with great service!
Also with intolerances and eating habits such as gluten-free, vegan, reduced-carbohydrate, etc. The kitchen addresses this, perhaps asks again, and draws attention to the ingredients.
Gluten-free baked goods are sealed so that no contamination is possible.
Reservation is worth it, especially on the weekend!
I like to drive from Bonn to the city flair for breakfast 🥰
Very friendly welcome.
The ambiance was lovely, the food was fantastic.
It was our first time there and we'll definitely be back.
Just for the gluten-free dishes, which my wife relies on.
We've been to many places in Germany and were always looking for restaurants that serve gluten-free food, but we hadn't found a restaurant like this one that prepares almost everything gluten-free.
The 33 km drive is definitely worth it.
Everything was great.
The pizza here is so delicious that my Italian friends swear by it. You can order gluten-free noodles. The price is a little high. It's best to visit during off-peak hours or make a reservation in advance.
Small, very cozy café, absolutely a must for people with celiac disease and lactose intolerance.
Yesterday we tested the cakes and tarts, as well as the child-friendliness, with 3 children aged 2, 4 and 6 years. Test result: a straight A.
Today the two of us have a gluten-free breakfast with the large and small ones
Cheese breakfast + egg and jam and honey examined. Finally, one cocoa from the huge selection of cocoas. The result:
A repeat has already been threatened. We will often be there for breakfast and/or “coffee” including cake.
I hope we'll meet at Café Tomorrow soon.
A very cozy café, with a delicious breakfast (also gluten-free). Excellent cappuccino and coffee. Super friendly service who takes time to give advice despite the café being full. Gladly again!
We have eaten at the Hauensteiner Hof several times and have always been very satisfied. Above all, you can eat gluten-free safely and harmlessly. It is always beautifully decorated and the table is very attractively set. The food is very tasty and the service is very courteous and friendly. Gladly again and again.
We were there on a bike tour on Saturday. I can't tolerate lactose or gluten, so that wasn't a problem here. We got a delicious homemade cake. The owner is super nice. We refilled our bike bottles and carried on. Great, thank you so much! I'll be back.