Delicious food and stellar service! We visited Borealis Grille & Bar in Kitchener today for a belated birthday celebration for our son. The restaurant had a great vibe and atmosphere. We sat inside, but the patio looked nice from the large wall of windows.
All of the staff were warm and welcoming, and our server, Luigi, was exceptional! He was very friendly, efficient, and knowledgeable about the menu. He had a good sense of humour and seemed to enjoy interacting with guests, even as the restaurant became busier.
The menu offered locally sourced options and a variety of selections, including gluten-free, dairy-free, and vegan choices. We ordered Barrie’s Farm Nachos, Blackened Chicken Taco Salads, and Cheddar Burgers. The prices were reasonable with good portion sizes. The food was delicious, timely, and well-presented and the homemade iced tea was refreshing.
Overall, we had a great experience and will visit again when in the area. Thanks again for birthday wishes Luigi! Cheers! Luana :)
Edit: I spoke with Brandon the owner and agreed to come back. As previous the pizza and drinks were great. Both Brandon and his brother were apologetic and made sure we had a great time. While they could have just ignored it, they owned the issue which says a lot. We will be back.
I recently dined in at The Civil with some friends. I had heard great things about it and was eager to try it. On arrival our waiter, did seem relatively new to the role, to give this context, I have worked in Food and Beverage in 6 countries for large luxury hotels. He was pleasant and made every effort to accommodate. Received our initial drinks and they were well presented and tasty (Flights).
We ordered pizzas and my girlfriend made sure to advise the waiter she does have a gluten intolerance and ordered the gluten friendly specific pizza crust. When her pizza was brought out, I clarified with the waiter it was gluten friendly and he said yes. Immediately following ran back to the table to let her know he made a mistake and forgot to make that note for the kitchen and he would get it fired immediately.
To this point no issues and it was handled well. I understand mistakes sometimes happen and appreciated his sense of urgency in resolving it. They also waived the charge for her pizza which I thought was a kind gesture. The new pizza took approximately 18 minutes to come out of the kitchen. At this point everyone else is done eating.
What really left a negative taste in my mouth was the conversation I overheard between our new server and who I believed to be the manager. His words were "you need to go talk to that table, there time is up and we need the table, They need to settle the bill."
I can appreciate that they have policies in place and agree with the application of it, but at this point, my girlfriend has just gotten her pizza, is a slice in and we now have a waiter telling us its time to go. We were not here this long because we wanted to be, but rather as a result of you and your staff's actions, or lack there of.
I am disappointed that we were made to feel like we were an inconvenience in a situation that we had little control over. The pizza was great, and overall the service was okay, but in light of the way in which we were treated, I will not be returning and could not wholeheartedly recommend this restaurant to anyone else.
Well I was told that the food was cooked on a bbq and there were no grilled lines or anything on my jerk chicken the rice was average at best all they did is put sauce on a cooked chicken breast I would save my money and not come back ! Although it is gluten friendly, if it’s a grab and go and not sit and eat I understand why it’s not that great you will wait to get home before you see the over priced food, maybe they should also say truffle chips are truffle salt on potatoe chips, marketing wins again not quality or value
I attended Moxies for my first time ever this May 2025. I was very pleasantly greeted by Ruby the hostess who handled my food allergy to gluten extremely well. Also, upon meeting my waitress Mac, she did a tremendous job of handling my allergy and speaking to the back chef ensuring no cross-contamination occurred. She was very attentive and knowledgeable. And then was greeted by Jack, who also was very professional courteous and gave me a free appetizer for the next time I come in. When you have an allergy, it is greatly appreciated. The lengths that the staff went this evening. Also, the food was tremendously good with great variety. I will definitely be returning and bringing my family members as well. Thank you to Moxie‘s in Kitchener
Love this place! Food was amazing, our server was great and the vibe was lovely! I originally ordered the gluten free bbq chicken pizza and the server informed me that the bbq sauce had gluten which I really appreciated and they were quick to offer me up a new solution! It ended up being delicious! My boyfriend had the chicken and waffles and was raving about it for the next couple of days. 100% recommend this place for a candle lit date night or a double date!
Accommodating Gluten-Free