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Google review

I’ve been a loyal customer of Sofrito because their food is undeniably excellent, and they offer great gluten-free options—a rarity that I appreciate. However, my recent experiences with their service and attention to detail have been increasingly disappointing, to the point where I can no longer support this establishment. Over the course of my last three orders, there have been consistent issues. On one occasion, the chimichurri was so excessively salty that it was completely inedible. On another order, I received salad but no salad dressing; most recently, my order didn’t include a salad at all. These might seem like small issues independently, but together, they point to a pattern of carelessness that’s hard to overlook, especially considering the cost of dining here. My dish alone was over $36—at that price point, I expect the details to matter. What’s even more frustrating is how poorly the management handled these issues. When I called after the chimichurri incident, I spoke to a manager who dismissed my concerns and did nothing to resolve the problem. More recently, when I called about the missing salad, they informed me that they had just started omitting salads—something a customer shouldn’t have to find out after the fact. To make matters worse, when I called again to address these repeated problems, the manager offered only a 20% credit, claiming that they couldn’t do more because they “didn’t have the item in front of them.” This response came across as dismissive and gave the impression that the manager either didn’t believe me or didn’t care to make things right. Had we been dining in the restaurant, these issues could have been corrected immediately. But as takeout customers, we’ve been left feeling disregarded and undervalued. It’s incredibly disappointing to see such a great restaurant fail so miserably at customer service and consistency. While we gave them multiple opportunities to address our concerns, nothing was adequately resolved. Unfortunately, this will be the last time we dine at Sofrito. Excellent food can only make up for so much when the service falls so short.

Carrie P

Google review

Currently staying in the Wilderness Lodge and thought we would try the Whispering Canyon Cafe for dinner the other night. I told the server that I would need gluten free meal as I'm celiac, they assured me that's fine. An hour after my meal I became extremely unwell due to my food being contaminated with gluten, I spent the following day in bed unwell. The food did taste nice and had spoke about going back until we realised the food was not safe for me to eat. The staff are extremely fun and friendly in the restaurant.

Nicola Addison

Google review

Lived up to our expectations! We had an amazing server Tim, who was brilliant at helping to accommodate me as a coeliac.

John McLaughlin

Google review

Shoutout to Mohamed, our server. Hands down one of the best service experiences I’ve had at a restaurant. My 2 yr old daughter spilled her lemonade and of course he brought another, but he noticed the reason why she spilled it was because she was trying to eat the ice… so he brought a separate cup of ice for her. My wife ordered a side of apples with her kids pasta, and he overheard my daughter saying she wanted grapes instead… so he brought out grapes. You can’t teach someone to care and to have that kind of attention to detail and it was genuinely appreciated. The food was delicious. We both got the short rib. My wife has celiac and they offered to use gluten free pasta for just about every dish except the rigatoni. Thank you Mohamed and the Tony’s staff!

Pascale Valois

Google review

The wait was worth it. Three of us ate filet mignon. One of us is celiac and they made sure everything was well identified. They even made the same gluten free desserts. I had braised short ribs and omg melt in your mouth.