Sofrito Latin Cafe

I’ve been a loyal customer of Sofrito because their food is undeniably excellent, and they offer great gluten-free options—a rarity that I appreciate. However, my recent experiences with their service and attention to detail have been increasingly disappointing, to the point where I can no longer support this establishment. Over the course of my last three orders, there have been consistent issues. On one occasion, the chimichurri was so excessively salty that it was completely inedible. On another order, I received salad but no salad dressing; most recently, my order didn’t include a salad at all. These might seem like small issues independently, but together, they point to a pattern of carelessness that’s hard to overlook, especially considering the cost of dining here. My dish alone was over $36—at that price point, I expect the details to matter. What’s even more frustrating is how poorly the management handled these issues. When I called after the chimichurri incident, I spoke to a manager who dismissed my concerns and did nothing to resolve the problem. More recently, when I called about the missing salad, they informed me that they had just started omitting salads—something a customer shouldn’t have to find out after the fact. To make matters worse, when I called again to address these repeated problems, the manager offered only a 20% credit, claiming that they couldn’t do more because they “didn’t have the item in front of them.” This response came across as dismissive and gave the impression that the manager either didn’t believe me or didn’t care to make things right. Had we been dining in the restaurant, these issues could have been corrected immediately. But as takeout customers, we’ve been left feeling disregarded and undervalued. It’s incredibly disappointing to see such a great restaurant fail so miserably at customer service and consistency. While we gave them multiple opportunities to address our concerns, nothing was adequately resolved. Unfortunately, this will be the last time we dine at Sofrito. Excellent food can only make up for so much when the service falls so short.

We discovered Sofrito for the large variety of items that do not contain gluten and are clearly labeled on the menu. We are asymptomatic so we don't know if there is cross contamination. We love dining outside on the dog friendly patio.

Stopped in for dinner & was very satisfied with the food! I was excited to try the gluten free empanadas - the chicken was my favorite. The margarita was super tasty with a little kick of heat. The vegetarian dish was super flavorful. The only thing that needed improvement was the cheese in the Arepas, which wasn’t melted, so it made the dish less enjoyable. Also note that you walk into the restaurant, order at a kiosk, get your own utensils and seating (aka mostly self-serve other than your drinks and food brought to your table). Overall, we enjoyed our food & would definitely return!