Celiacs run!!!!
We went specifically because they promote that they have gluten-free dishes and we had seen good comments regarding this topic, the reality has been the opposite.
It is true that the letter states that there may be cross-contamination (in many places they state this to avoid lawsuits, but we are traveling and do not have many options, and we think they would be more aware).
They do not offer any gluten-free dishes that are not contaminated (despite charging €1 for the gluten-free option).
We went with my daughter, who even started to cry because of the disappointment and they weren't able to offer us gluten-free bread (they have some) but uncontaminated (they use the same oven for everyone and you can see that they don't have protective bags to bake) or any other solution (not a sad omelette in a clean pan, even though we suggested it), not packaged ham, not even fruit,... Understanding 0. A disaster.
Misleading advertising, if you can't offer it, don't promote it with all the gluten free icons, it's a lie.
We ate into this restaurant because it was said to be aware of celiac disease and have knowledge of how to manage gluten free meals.
Unfortunately one of the dessert was not gluten free, it contained biscuits even if I reminded to have a gluten free version of a simple icecream, claimed to be gluten free in general. The problem was that the biscuit was under the icecream, so my child ate a bit of it because not visible.
We received the apologies of the waitress and we appreciate it, but for who works in this business paying attention to allergies and intolerance is always a must.
If I could give the service ten stars I would! Tasty food and excellent knowledge about gluten free- wine pairings and explanation perfect! Passionate family run gem :)
The service is really worth 10 stars! Everything went smoothly with a gluten allergy and the wine advice was great. Not to be missed!
Lovely dinner at Quai 21 with excellent food, service and A+ for their knowledge and treatment of gluten allergies. Seamless and exceptional. I highly recommend with no hesitation.
Amazing experience! The staff were accommodating and found us a last minute outdoor seating. We had the tasting menu: 5 courses -the chef modified it for me as lactose and gluten intolerant- quality product, great presentation and mouthwatering taste. Great wine list.
The staff was gracious and friendly:
It started raining while we were enjoying the “Petit fours” and they gladly seated us inside.
We will come back!
Very tasty food. Will definitely come again. Friendly staff, quick handling of everything. Highly recommended! 10x better than most restaurants in the center. Perhaps a less accessible location (it's a bit of a walk) but the food is super tasty. You can also eat gluten-free here. Just take a selective look at the menu.
Accommodating Gluten-Free