Absolutely terrible experience with the location in Centerville, OH (Miamisburg Centerville Road). Ordered a big order including a giant gluten free turkey sandwich with no cheese due to allergies. Delivered with cheese and white bread with wrong ingredients as well. Took the sandwich all the way back in 0 degree temps and they charged additional for the gluten free bread ($3.50), offered no apology or compensation, all the while being rude about the whole situation. AVOID this location at all costs. Never again.
Our server Ender provided top-tier customer service and handled my wife's gluten allergy with care and efficiency uncommon in the fast food industry. He knew what he was doing and immediately took the necessary precautions and cleaning steps to provide her with safe food.
We were blown away with his respectful and professional attitude. My wife is Celiac and has a hard time eating out; places like Chipotle and employees like Ender make this process a whole lot easier. Definitely visiting this location again!
Food was great! Staff was amazing! I'm a carnivore & someone in my party was gluten sensitive. The employees were friendly & efficient & accommodated our requests during a busy lunch rush... impressive👍❤️
Terrible customer service. They ran out of regular buns. All they had were chipotle or gluten-free buns, which you have to pay additional money for. That was not properly explained. Why make the customer pay additional money when you are at fault. When I asked to speak to a Manger to have the additional charges taken off, some rude and unprofessional person told me it was my fault for not choosing to have the burgers without a bun.
The drive thru and parking experience has improved dramatically. They were able to address my gluten allergy and they have breakfast bowls that are gluten free.