Attention to all my GF friends and fellow Celiacs - I can’t recommend this Gondola Pizza location enough. I never would’ve imagined the service and assurance that I received from them. I placed an order online and in the notes, put that I was celiac. Within 5 minutes, I received a phone call from the owner explaining that he is also celiac and that he will personally make my food! He also threw in some gf chicken tenders for me to try and I’m so glad that he did, because they were delicious!! Just having the opportunity to feel normal ordering delicious delivery pizza, is like a dream. Thank you for all the options on your GF menu, and more importantly keeping me safe! Appreciate you, Gondola!
I've ordered from Frankie's a few times and it has always been delicious! My last experience with them was above and beyond however: I have a gluten allergy and after a mixup when ordering through doordash a gluten version of my order was sent with the courier.
Frankie's realized this and called me to correct the situation before my original order had even arrived! At no extra cost and without my needing to ask they prepared the proper dish and deliveries it to me directly. This was on a Saturday night, but despite how busy restaurants are on weekends my replacement dish arrived literally within 5 minutes of my original order.
I have not received this level of professional care from a restaurant in years and cannot praise it enough. If you are gluten intolerant and gunshy about eating out as a result, I can personally say that their gluten free alternatives are delicious and the staffing really truly cares about it as well.
Thanks, Frankie's!
A Mixed Bag with a Strong Finish
We recently visited Santa Lucia Pizza with a party of nine—my parents, my wife, our three kids, two friends, and myself. Our plan was to arrive around 5:30 PM, with my parents getting there early to secure a table and place our order so the food would be ready by the time the rest of us arrived. Unfortunately, the visit got off to a rocky start.
Upon arriving early, my parents requested a table for our full party. However, they were told by a female manager that, due to company policy, they could not be seated until everyone had arrived. While we understand that some restaurants operate this way, the situation could have been handled more professionally. The restaurant was far from full at the time, yet my parents were made to wait for more than 10 minutes with no accommodation or courtesy extended.
When we did arrive, my dad was still speaking with the same manager, who responded to his concerns with a rude tone and dismissive attitude. Instead of offering an understanding ear or solution, she made a pointed comment about how this situation could have been avoided if we had made a reservation—essentially placing blame on my father. As someone who has worked in the service industry for years, I found this incredibly unprofessional.
To make matters worse, when I went to the host stand to ask whether gratuity would be automatically included for our large group, I overheard this same manager speaking about my dad to the hostess—clearly referencing him in a less-than-respectful tone. That kind of behavior is absolutely not what you expect from someone in a management position, especially in hospitality.
Thankfully, the experience took a turn for the better once we were seated. Our server, Carly, was a breath of fresh air—warm, bubbly, attentive, and professional throughout. She took the time to ensure all our needs were met and brought a sense of ease to the table, especially after the rocky start.
A special shout-out goes to Danic, a male manager who came out personally after we informed Carly that my wife has celiac disease. He reassured us that her meal would be carefully prepared and took time to explain the steps the kitchen would take to ensure her safety. His personal attention and thoughtful approach were greatly appreciated and went a long way in restoring our confidence in the restaurant.
I called later in the evening just to let Danic know he and Carlly did a wonderful job but was was first met with the female manager who again shared a very aggressive and short tone with me. Once I talked with Danic he was so personable and grateful for the call.
In the end, while the beginning of our evening was marked by disappointment and frustration due to the behavior of one staff member, the dining experience itself—thanks to Carly and Danic—was very positive. The food was great, and the service (once we were seated) was excellent.
Final Verdict:
⭐️⭐️⭐️☆☆ (3/5 stars)
Santa Lucia Pizza has potential and some standout staff members, but their customer service—especially from management—needs improvement. A more respectful and empathetic approach from all team members would have made this a 5-star experience.
Absolutely amazing!!! I do not say that easily with Italian places. I am super picky but wow!! Everything we had there was a 10/10! My husband has celiac and they had a ton of options for him, which is the main reason we decided to try it. That was a real treat for him to have more than 3 options!
Never again.
Server was outstanding.
Manager...not so much.
Why put out voucher for 15 dollars off of your meal then don't let you use them?
I got a voucher from a friend went to have lunch and when finished the manager wouldn't honor it.
When I asked the server she looked into it and was even puzzled.. the manager said not till next year.
We both asked where does it say that on here..
He said the person who bought the gift cards would have been told that... How the hell am I supposed to know that? Lol.
Server even agreed it was wrong. But I'm not going to fault her for that..
The gluten free pizza was mediocre at best.. .
Pizza hotline makes a better one for sure. But I won't be going back here. Il go to Bellisimo or Frankie's instead. Their people are always awesome ...
,
A very nice restaurant with fantastic service and great knowledge of celiac disease and gluten free options.
The food was delicious and the service was exceptional.
The restaurant itself is quite dark and feels more appropriate for dinner than lunch. We look forward to visiting again.
Shared a lovely evening there with 10 family members for a birthday. The service was very good. The food was made in a timely manner and was hot when it arrived at our table. Everyones ejoyed thier meals. They do offer gluten-free options as well. Very delicious pizzas. Best tasting bread sticks i have ever had!!! The wine was great. Nice location, lots of parking. We will be returning in the future.
This pizza is awesome. I am celiac and to find a place that is aware of celiac issues was great. When I called he assured me that there was no cross contamination and that not only was the the pizza safe he also had chicken fingers!. They were so tender. I recommend anyone who is gluten sensitive or celiac to try this pizza!
Our table had a Mediterranean gluten free pizza, the Feta salad and Caesar salad with chicken and Sorrento salad. Bread comes with the meals and was tasty. Service was attentive, quick and helpful, taking care of the person who is Celiac.
Delicious and fresh! Also, many gluten free dishes- we all ate the chocolate cake without realizing it was gluten frer-so moist and rich and chocolatey!
Food is always fantastic. There is some great gluten free options, and staff and knowledgeable and helpful. Both dine in and take out are great options, food prepared promptly. Definitely worth checking out.
I've been coming here for years, but was recently diagnosed with celiac disease. Based on their website mentioning gluten free options and some positive reviews about their gluten free offerings online, I went recently.
Atmosphere was top notch as always. Dimly lit in evenings and very intimate. Loud, but still possible to hold a conversation. Serving staff were great besides their knowledge of the gluten contents on the menu.
The food was delicious, including their gluten free crust, but despite ordering gluten free I had a reaction to gluten following my meal. This restaurant is not safe for those with celiac.
My partner and I frequent pizza express as our go to take out. My partner is gluten free and loves the hot chicken caesar salad without croutons while I enjoy the pierogi pizza! If you are planning on delivery I would suggest calling direct rather than using snappy eats. Unfortunately although requested the salad contained croutons and my partner could not eat it and my pizza contained no chives or green onions. We will still frequent pizza express but will only call from here on out!
Awesome food selections. The servers were dressed a bit casual, but the food was excellent. They also had a gluten/vegan menu, which is becoming the norm for upper scale restaurants.
I am leaving the picture as a reminder of how bad things got. We had back to back horrible experiences and had updated our review to reflect that.
Management reached out to me and offered free pizzas to gain back our business. I chose not to accept.
Instead, my wife and I ordered from them twice, and both times had awesome gluten-free pizzas.
The cheeseburger pizza was the best pizza I have ever eaten in my entire life. I have been celiac for over a decade and this was the most amazing pizza I have ever eaten. The toppings were fresh, crust was phenomenal, service was top notch. It was so good, I went back for a second time during my stay. If you’re looking for a solid place, check it out. You will not be disappointed!
Both my daughter and I are celiac and we've eaten here twice since realizing they can accommodate us with almost all of their pizzas, pastas and risottos. We've tried all three and it's always been amazing, super flavourful and hot! The food was also reasonably priced, we will definitely be coming back!
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Borgo Antico
173 McDermot Ave, Winnipeg, MB R3B 0S1, Canada
Gluten-free options
DinnerItalianDeliveryKid Friendly
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Tracey Jason
We went for a friend’s birthday dinner and the service was horrible and the food was like food court pasta. They couldn’t accommodate gluten free or even split bills. They rushed is out before our allotted time and the manager refused to rectify our issue. There are great spots in the exchange, so avoid this one
Incredible pizza & drinks, beautiful vibes, friendly and caring service. Realized I had a gluten intolerance a few years ago and still regularly miss this neighbourhood gem. If you ever consider adding gluten-free crust to the menu, I would be back in a minute!
Gluten free pizza crust was so hard it was like eating biting cardboard the last 2 times we ordered. All food that was no. Gluten free was delicious (as per rest of the family)
Ordered for the first time and pizza topping options were amazing … ingredients were fresh! And they have an amazing gluten free crust that you can order as a replacement even for specialty pizzas and it doesn’t cost an arm and a leg like at all other pizza places. This is definitely our new pizza place from now on! I can’t believe we hadn’t tried eating here before now!
I am gluten free due to allergies and I love going here. Food is amazing and they are able to provide safe allergy free food that is always amazing. I love the mussels and chicken pasta, but have enjoyed the chefs special often and never had any issues with contamination.
You can't beat a Sorrento's salad. Best in the city. Great family or friends gathering place.
But surprisingly no gluten free pasta options. There's no reason for this oversight. C'mon Sorrento's get in the game.
EDIT: Response from Sorrento's indicates they do have a gluten free penne - That's Great!!! Just make all your wait staff knows this. Since our server did not. Still - I'm always coming back for the salad :)
Gondola Pizza South St. Vital, Royal Wood, Island Lakes, Sage Creek, River Park South, Normand Park
12 Britannica Rd, Winnipeg, MB R2N 1J4, Canada
Gluten-free options
DinnerItalianPizzaDeliveryKid Friendly
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Paul
Absolutely loved the gluten-free pizza here! As someone with celiac, it’s hard to find places that truly understand cross-contamination, but this spot gets it right. The crust was delicious—crispy on the outside and soft on the inside. I felt completely safe and satisfied. Huge thanks to the manager Meet for being so attentive and knowledgeable. Their dedication to customer safety and quality really shows. Highly recommend for anyone gluten-free!
Celiac friendly
