I have gone here multiple times and I have really tried to give it the benefit of the doubt, but....I've noticed that for the price there is some lacking of depth of flavor. Sandwiches, tacos, and salads seem to have the bare minimum of ingredients. For example, I tried the shrimp tacos and no sauce or anything came on it, just shrimp, lettuce (the lettuce was very very bitter), avocado, and tomato..that's it. They are not cheap either. Same with the tomato motz sandwich. Only two measly dime sized pieces of motz and barely any pesto. It was so so dry!
Also, I have ordered from here and asked for extra mayo, avocado, or extra cheese, ect. to help boost the flavor and I have been way overcharged for extras like that. They have even give me a refund because they admitted that they overcharged me. ($17 shrimp tacos on a corn tortilla and only asked for chipotle mayo to be added and extra avocado. Even took off the tomatos)
I have made them aware of food allergies (gluten) and they were good about it in the past but i've noticed a level of annoyance the last few times when I ask if something is gluten free or if it can be made gluten free. I have always ordered pick up but have always left tips. I also have kindly told them that things are lacking a little flavor or that things are a bit dry and I was met with defensiveness instead of understanding and a desire to take criticism and make things better.
Unfortunately I don't think i'll be back. If they decide to make the food more flavorful to justify the cost and tell staff to be kind to those that patron, then I may consider coming in again.
Who knows, maybe they are understaffed, can't get certain ingredients, or have some personal things going on...but something needs to change.