Vauxhall Inn

We were seated at our booked table and just left, no one explained how to order or took a drinks order after 20 minutes my husband and son went to the bar to order drinks and we all tried to download the app. There was no signal and the WiFi wasn’t great but some of us managed to order our food on the app my daughter and her partner wanted their burgers plain and no option for that on the app so they went up to the bar to order with my other daughter who is coeliac and was told she needs to order from A member of staff. When at the bar they were told they are not sposed to order from the bar it is table service 🤷🏻‍♀️ now baring in mind we hadn’t had anyone come over to our table since being sat down (now 30mins ago) we didn’t know this. They were allowed to order at the bar apart from My coeliac daughter who was told she needed to order from a waitress! I managed to find one and asked her to come over to take the order 10 minutes later she still hadn’t come over so I found another waitress who came over straight away. Now the first food ordered came out about 30 mins after ordering which is ok, the other 5 of us were waiting over a hour for our food to come out! Most of the food was nice but my youngest daughter’s pizza was burnt. The manager was serving food and we raised or complaints with him but his excuse was he had only been open 3 weeks and it’s teething problems and no offer of any compensation! About 20 mins after the last person finished some of the plates were cleared then another 10 mins for the others to be taken. We got to the restaurant at 7.30 and at 10.20 we were asked if we wanted to order desserts (the first time anyone came over to our table to take any order) which was met with a no we definitely do not! We ordered all our drinks from the bar or off the app no one ever came over. We had to go to bar to ask where our food was after 55 mins of waiting and that’s when the manager came over. It was sposed to be a family treat meal out for Father’s Day but apart from the company of our 4 children and their partners/friends it was a disaster from Start to finish hopefully the manager gets it sorted soon as it is a stunning building and most of the food was good.

We had the lamb shank which was delicious and enjoyed the desserts and good choice of gluten free options. We were served by a sweet young lady called Scarlet who looked after us all beautifully. She was patient, polite and accommodating. Can definitely recommend for a large group like ours. We appreciated we were there 3 hours having a reunion dinner but never rushed. A nice friendly vibe all round. Thank you!