Chloe
I’ve been here multiple times, and won’t ever be returning. My friends and I were looking forward to dining here—we made a reservation, dressed up, and planned our whole evening around this dinner. Unfortunately, what should’ve been a fun night turned into an exhausting and frustrating experience.
When we arrived for our 7:30 reservation, we were told they didn’t have it on file, and we ended up waiting over 30 minutes to be seated. When we were finally sat, it was outside—and we were never asked if we had a preference for indoor or outdoor seating. The table they gave us had no chair backs, just uncomfortable benches, and it was still hot out. No one came to greet us, take our drink order, or even offer water for over 10 minutes.
We flagged down a waiter (not even sure if he was ours) and asked if we could move to a different table nearby. He said yes and told the hostess. So we picked up our things and moved, got settled at the new table, and waited again—but still, no one came to serve us. After sitting there for a few minutes, that same waiter came back and told us we actually couldn’t sit there after all, and we’d have to move again. We were told to wait for another table where guests were just finishing up. Once they left and the table was cleaned, we had to get up—for the third time—and move again. All of this while we were in heels and dresses, in the heat, with people watching. It was awkward, uncomfortable, and frankly ridiculous. And still—no water.
Eventually we ordered drinks and queso, but everything took forever to come out. By this point, another table near us had been seated, served drinks, and had their food order taken before ours, even though we had already been waiting over 30 minutes. At some point during this wait, a manager happened to walk by and casually asked how everything was going. We told her the truth: we had been waiting for a long time, had already moved tables multiple times, and that another party had been helped before us. She apologized and said she’d send out dessert. While we appreciated the gesture, we weren’t there for dessert—we just wanted respectful, timely service. In addition, we made it very clear that one of our friends was gluten free, so she wouldn’t have been able to eat this unwanted dessert. Nonetheless, they didn’t take that into consideration.
When our food finally arrived, one of the orders—my friend’s—was wrong. She had asked for carne asada quesadillas, and they brought her carne asada fajitas instead. The waiter never repeated the order back, which might’ve helped avoid the mistake.
We tried to wave down the manager again. I waved once—she saw me, then looked away and made a point to avoid eye contact. She walked around the patio, checking on other tables, deliberately ignoring us. It wasn’t until she physically walked past our table and I waved again, directly at her face, that she finally stopped. We explained the issue with the wrong order and asked if they could rush the correct one and comp it for the inconvenience. And instead of apologizing or offering a solution, she laughed at us. Literally laughed.
At that point, my friend just agreed to keep the incorrect dish since they said they’d comp it. It was humiliating and not worth the fight anymore. The rest of the night, the service was distant and uncomfortable—the manager barely looked our way again, and our server didn’t check in.
We were there for over two hours—outside, in the heat, shuffled from table to table, forgotten by the staff, disrespected by management, and ultimately laughed at when we asked for fairness. We came excited and hopeful, and we gave them several chances to make it right. But the way we were treated made it very clear: our business wasn’t valued.
We were late to our next event due to this inconvenience.
We won’t be back.
Celiac friendly
