Jason Buckingham
Terrible experience tonight. We are a family of 6, and 5 members of our family are GF + DF.
They provided a GF specific menu which was a huge plus, and since it was our first time in they offered us a free bowl of fresh made potato chips. Things seemed to start off nicely, but everything after that went downhill horribly.
- They served 5 of us at once, and didn't serve my oldest daughter for 5-10 minutes later. Why keep her waiting for her food when she literally ordered the exact same menu item as a different kid of mine who was served at the same time as all of us?
- The GF menu had some of the same items as the regular menu, but some of the toppings were different than the regular menu in some cases to exclude the gluten-containing items. That's great, or at least should be! In this case, the fried onions were not listed on the GF version of the menu because they obviously contain gluten. Except for the fact that they still brought her burger out covered in fried onions. Pretty awful. How do you add a GF bun and leave the fried onions on there?
- Speaking of the GF bun. The menu says those burgers will be lettuce wrapped by default, or a GF bun can be added for an additional cost. We didn't ask for buns as we prefer lettuce wraps, but they all came with buns and they added the extra charge for those GF buns!
- My wife and one of my daughters ordered street tacos with no cheese since they are DF. While the tacos didn't have cheese on top of them, both plates had a piece or two of shredded cheese right in the middle of the plate. Super careless and makes me wonder how much they care about peoples' allergies.
- My wife's fish taco was one of the worst we've ever seen or tasted. It was slathered in wet, dripping coleslaw directly on the plain, unseasoned fish. The house made salsa was bland and tasted terrible mixed with the coleslaw. The portion was itsy bitsy with minimal fish buried in the coleslaw on each taco. Oh, and there was a piece of soggy lettuce on one of the tacos.
- My wife's fish tacos, ordered off the GF menu came with a side salad. The salad was delivered with crunchy bread strips on top. Oh yeah, that's gluten, and this item was ordered off the GF menu, so the salad had to be sent back.
- I ordered a certain burger that included cheddar, BBQ sauce, bacon, fried onions, and lettuce, and tomato. They brought out a very similar burger that instead had blue cheese and a different sauce, but they gave it to me and described it as the burger I had ordered. After one bite I realized the burger was covered in blue cheese (not my thing at all), and I told our server. She said to leave it there so the manager could come take a look. Does a manager really need to look at that?? He never came, she cleared it away, and *she said she'd remove the cost for something from our order because of the delays and the mistakes*. On the positive side, my replacement burger arrived quickly, around the same time that my daughter's burger finally arrived.
- When we got our bill, it was still full price. I had had a really long day and didn't feel like arguing. I lowered our server's tip from the 20% default to 17%, paid, and left.
We'll never be back after and such a bad experience, and I'd caution you to think twice as well, especially if you have any allergies. The special GF menu appears to just be lip service. Very frustrating experience and a huge waste of $115 for 6 of us (we didn't order any drinks or apps tonight, and our two youngest kids shared a single burger which kept the cost down somewhat).
Accommodating Gluten-Free