Eric Scanna

Google review

I have recently discovered that I have a gluten allergy. I love Chinese food but I have found no gluten free options. We decided to give PF Chang's a shot. This location was very busy but very organized. We were seated within minutes and the food was excellent. However, our waiter was even more excellent. Louis was absolutely perfect. He was attentive and had a great attitude about my annoying food issue. We joked around about it and he even helped me make the right food choice. We will definitely be coming back, partly for the great food but more because of the service we got from Louis. He is a rock star!

Ali Barner

Google review

We have come many times and have always had a great experience. But tonight Briana H made it outstanding. It was a busy holiday weekend and she was still attentive and on top of our table. I ordered the Asian Salmon bowl with no sauce due to a gluten allergy, which I made her aware of when I ordered. When the food arrived there was one corner with sauce on it. Almost as if the kitchen started to put the sauce on then remembered the mod and sent it out anyway. When I pointed it out, she was on top of it, apologizing and getting me a new meal as quickly as she could. On top of that, she though ahead that my bowl might be a bit dry without the sauce (I did not) and brought be a cup of the boom boom sauce without prompting, since we had gotten it on our appetizer and knowing I had liked it. I was very impressed to her commitment to making sure I had a great meal, even with having to make modifications to accommodate my food allergy. We also did not realize till after we left my meal had been comped, which was appreciated but not necessary as I did eat the 2nd bowl. Huge shout out to Briana H! Thanks for another great night at NYBP!!

Sydney Robinson

Google review

unlike I usually do, I got 2 coffees to fuel me for a 6 hour drive back to Boston today. I got the Cadbury latte and the crème brûlée latte, both iced with almond milk. For the Cadbury latte, they were out of toasted marshmallow syrup so we decided to substitute with shortbread syrup (which was still very good). I enjoyed this latte a lot but less than the crème brûlée latte which was SO good. The crème brûlée latte has toasted sugar in it which gives it almost a little bit of a smoky caramelized flavor. It was amazing and definitely worth trying both seasonal flavors. They also had a selection of packaged gluten free snacks so I picked up a rice krispy treat. I didn’t order any food but I did overhear one of the baristas on the phone listing off all the gluten free options they have (and let me tell you, that gf English muffin breakfast sandwich sounded so good). It’s always a pleasure stopping by the coffee shops in Rochester (who knew there were so many) and busy bean ranks highly up there!

Tammra Schiller

Google review

After a bit of shopping at the mall, my son and I decided to get dinner here. We looked around the mall for gluten free options as my son was recently diagnosed with celiac’s disease. Places at the mall stated they offer gluten free but were refusing service as they couldn’t guarantee no cross contamination. When we got to Picraft the woman asked if it was an allergy or preference. After stating my son has the ‘allergy’ (not sure it is the right term, but most associate it as an allergy), she had a server pull dough from a separate fridge and build his pizza with topping separate from the regular toppings. I appreciated the attention as this was our first outing navigating celiac’s disease and options out. The team there was lovely. One star off for the mess on the tables and floors in the dining room. As much as I understand they only had an hour until closing, they were steady with business and should clear the tables/sweep when available. I’m not a fan of my feet sitting in other people’s messes/crumbs and tables that haven’t been wiped down. It hurts the experience. Definitely will return here though as everything else was fantastic.

Amy Morrison

Google review

As someone that eats gluten free and dairy free, I am so excited when I can eat food that is safe and delicious!! Friendly and welcoming staff! I'm already excited to eat here again!