By Gluten Free Eats' gluten-free community
Updated Nov 2024
Celiac accommodating
6125 Sentinel Rd, Lake Placid, NY 12946, USA
My family and I went to Lisa G’s on July 4th. We ended up ordering 3 burgers and a 14oz ribeye steak from their special Independence Day menu. Burgers were all well cooked and delicious. Unfortunately, the steak, which is not usually on their menu, was inedible due to the insanely elevated sodium level. The portion was generous, the steak was perfectly cooked, but the salt levels were beyond what a normal person would be able to withstand. Even the mash potatoes were unbelievably salty, and had they not been, it might have been able to balance out the saltiness of the steak. Unfortunately, our server was quite busy and after dropping off our plates, didn’t come back to see us for close to 15 minutes. By that time, everyone was practically done their meal and by the time he checked up on my meal, took it back, brought me a menu, came back to take my order, put in the order, and I received my second meal (shrimp tacos), we’re talking a good 35-40min. Needless to say, I watched my entire table eat and then they watched me eat, which took away any enjoyment of my food that evening. Shrimp tacos were okay, and the fries that came with them were so heavily salted. At that point I wasn’t really hungry anymore and left practically the entirety of my fries on the plate. Also to note, the fries that came with one of the burgers were not hot and they brought back some new fries. However, they took already cooked fries and refried them, resulting in a bowl of fries completely dark and oily (I worked at New York Fries years ago so I know exactly what they did, which to me is unacceptable and a cheap shortcut to “heating up” fries, which just turns them inedible). I can forgive the inedible steak, especially since it’s a dish that’s not usually on the menu, and they might not have balanced the steak spices with the sodium content of the demi-glaze that they made. However, the saltiness of the mash potatoes and of the corn on the side (which I didn’t even taste because I could see the large salt cristal on them), is difficult to understand how all these components were not noticed by the chef before sending that plate out. Also, my shrimp tacos and fries should have taken no more than 5-7min to send out, and should have been fired right away, and it clearly wasn’t. Also, taking ready made fries and refrying them is unprofessional and should have never left the kitchen. When we got the bill, we were told that I was not charged for my steak (which I took a total of 3 bites total and shouldn’t have been charged for anyways). I won’t go too much into details, but the manager was made to believe that I didn’t enjoy the steak, to which I had to explain the problem with the dish and how long it took to receive a replacement main, on top of eating alone and having watched everyone eat beforehand. He was very professional and checked with the kitchen before coming back to us and making it right - which we really appreciated. I think there was a serious problem with the quality control on the kitchen side that night, as well as one with service. Had our server come check on our dishes after a reasonable amount of time, I could have had a replacement dish that I could have enjoyed with my family, despite it coming a bit later. I understand that he was very busy, and it just unfortunately happened that there was a problem with my dish. Kitchen wise, the heaviness of the salting was beyond reasonable, even on the fries, and refrying fries to reheat them is a little insulting. The lack of making sure that the components of a dish are of quality is just unfortunate. The restaurant was however very accommodating to a gluten allergy and made us feel very comfortable with understanding celiac disease. That was a huge plus and having that party eat comfortably and not getting sick afterwards is worth visiting that restaurant if you suffer from a gluten allergy. I have mixed feelings leaving Lisa G’s. I can’t tell if the pros outweighed the cons, but could still recommend it if you come to Lake Placid.
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