13130 Jamboree Rd, Irvine, California, United States
Accommodating Gluten-Free
DeliveryKid FriendlyLunchTake AwayDinner
This lively spot offers a friendly atmosphere ideal for gluten-free diners, with a warm and energetic ambiance. The patio provides a tranquil escape, while the cozy bar area enhances the experience. Notably, the venue offers gluten-free menu options that cater thoughtfully to dietary needs.
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T1 triRents
To Whom It May Concern,
I'm writing to express deep frustration and disappointment following a visit to your Irvine BJ's Restaurant on May 22nd, 2025, for my wife Roz’s birthday celebration. We had a party of 13 and called ahead, only to be told the wait would be 30–45 minutes. Instead, we waited over 2 hours while being repeatedly given conflicting and inaccurate wait times (20 mins, then 5 mins, then 15 mins, etc.). It was only after escalating the issue to a manager that we were finally seated — a full 45 minutes after being told our table was "being cleaned."
The service did not improve once seated. Staff were rude and dismissive — not just to my wife, but to multiple members of our party who politely asked for status updates. At one point, BJ's attempted to offer "lobby pizza" to the waiting group, which would have been appreciated if they had respected dietary restrictions. My wife has celiac disease, and we explained she could not eat gluten. Despite this, we were told there would be no accommodations — even if we were willing to pay.
To make matters worse, Roz also suffers from hypoglycemia, and being forced to wait that long without food triggered a medical episode. This was not just inconvenient — it was dangerous and negligent.
When we were finally seated, the experience did not improve: only one overwhelmed waitress was assigned to our large group, service remained slow and unfriendly, and to add insult to injury, an 18% gratuity was automatically added — despite the substandard and outright harmful service. Our total came to nearly $800, and every single member of the group was charged that gratuity — regardless of their experience.
This was meant to be a celebratory evening for my wife’s birthday. Instead, it was a source of anxiety, frustration, and actual physical harm. We expect a full apology and request appropriate compensation for the unacceptable experience we were put through.
Sincerely,
Mario A.
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Gluten-free options
DeliveryKid FriendlyLunchTake AwayDinner
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UUtopia
Phenomenal food, I’ve never had a better gluten free sandwich! Their meals are able to be enjoyed by myself and friends with a gluten allergy alike!
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Accommodating Gluten-Free
DeliveryLunchTake AwayDinnerRestaurant
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Gluten-free options
DeliveryKid FriendlyLunchTake AwayDinner
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13774 Jamboree Rd, Irvine, California, United States
Gluten-free options
DeliveryKid FriendlyLunchDinnerOutdoor Seating
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Gluten-free options
DeliveryKid FriendlyLunchTake AwayDinner
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Gluten-free options
DeliveryKid FriendlyLunchTake AwayOutdoor Seating
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Gluten-free options
DeliveryKid FriendlyLunchDinnerRestaurant
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Gluten-free options
DeliveryKid FriendlyTake AwayDinnerRestaurant
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Gluten-free options
DeliveryKid FriendlyLunchTake AwayDinner
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Gluten-free options
DeliveryKid FriendlyLunchTake AwayDinner
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Gluten-free options
DeliveryTake AwayRestaurantBreakfastBrunch
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6634 Irvine Center Dr, Irvine, California, United States
Gluten-free options
DeliveryKid FriendlyLunchTake AwayOutdoor Seating
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People are saying
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Katie Strekalova
Got the espresso mascarpone waffle, it was delicious. Pity that they can't make it gluten-free, but oh well. The espresso mascarpone is AMAZING, I need to learn how to make it!!!
Ordered & served within 20-25 minutes, reasonably good for a summer Sunday at 11am. I like the pay-up-front approach, so European & very efficient.
4237 Campus Dr B 165, Irvine, California, United States
Gluten-free options
DeliveryKid FriendlyLunchTake AwayDinner
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Accommodating Gluten-Free