I had SOME expectations when coming here for a date night with my husband. Extremely disappointing. We sat down near the bar, and quickly realized how suffocating the area was. Our waiter, who didn't introduce himself, turned it on just after we asked why the air was so dense. The waiter, who never introduced himself by the way, offered no timely service. We had longbreaks between drinks appetizers and main course. He was standing just near the bar so he could see We had empty glasses and plates, but there was lack of interest. Then came time to order the main course and I was asked which sauces I'd like with my fries. I chose truffle and it cost me extra without me knowing I was purchasing some additions.
Appetizers, we got the fritters which was pretty good! But the gluten burger was just mediocre.
When it came to the bill, the waiter pressurized us to stop eating and make the payment. I have seen this before in other restaurants but waiters are very careful when disrupting a meal to get a payment thru.
I dont recommend this place simply because the owner doesn't seem to be around so the waiter seems to think he doesn't need to do his job.
There was one female waiter as well(dont know her namw), but just to be clear she was the only good thing about this restaurant. She was kind, responsive, and showed some interest. If this place stays afloat it's due to the appetizers and the nice young lady who picked up the slack.
WOW! Hands down the best gluten-free crust I have EVER tried. It’s so chewy and doughy and not like the cardboard many gf eaters are used to. Their chef is from Italy and hand makes the gf dough himself. It’s the kind of dough that will have you double checking you ordered gluten free. Incredible.
I tried the Soprasetta and the Chicken Pesto and both were delicious. Just the right amount of sauce and toppings, exactly how it’s supposed to be.
Wonderful customer service as well. The owner is an absolute gem. I had a previous miscommunication trying to order over the phone and he did everything in his power to make it right. That kind of special treatment goes a long way and isn’t the kind of service you can get anywhere else.
Unfortunately for my waist line, I will probably be ordering here once a week at least. Haha
We love this pizza place. Pizza is always delicious with fresh ingredients. Our go to pizza is the tandoori paneer pizza with ginger and cilantro. Their gluten free base tastes amazing as well.
They have a lot of gluten free options, the pizza was so good! The chicken sandwich fell apart with the gluten free bread but the appetizers, the dessert, and the pizza were amazing! Had great service as well! Fair portions, a cool vibe, and a very overall great experience! Will definitely come back!
I have celiac disease so I have a gluten free diet. On the menu Nachos are listed as gluten free. Thank goodness I asked if they were 1. Deep fries and 2. In a shared gluten deep fryer. I was told yes they were but are gluten free. BUT NO they are not gluten free because they are cross contaminated. I wish restaurants knew how serious celiac disease is. Like a peanut allergy there are effects from eating gluten. Education needed for staff and managers.
Hostess who took my order was super nice and attentive to my take out order which had a Gluten Allergy. The restaurant bagged the order to avoid cross contamination. Thank you!
The entire meal, all my friend and I could say were expletives around every bite. We couldn't believe how incredible the food was. By far the best Mexican food I've ever had in Vancouver!!! Our server (possibly the owner?) was incredibly nice, warm, and inviting—and you could tell she was really proud of the place. Portions were great and the pricing was so reasonable! The Al Pastor tacos were incredible with amazing flavour! The Carnitas taco was also really good and would order again, but the Al Pastor totally stole the show. Amazing chicken enchiladas with beans and rice. Also tried Pupusas for the first time and they were also incredible!! Also I'm celiac and have to be strict gluten free, and had no concerns at this restaurant. Already planning when I can go back
Food and atmosphere were fine; standard for White Spot.
Service was where they really fell off. I asked if I could order from the kids' menu as I'm a bariatric patient and can't eat full sized servings. The server didn't seem sure if he could do that (we got the sense he was new to working at this restaurant), so he got his manager. When I asked her if I could do this, explaining that other White Spots allowed me to do this without batting an eye, she came back with, "Which ones?" with very obvious (and very unnecessary) doubt in her voice. I quickly listed off the no fewer than four or five locations that have no issue with me doing this. She said that she'd let me do this, "just this once," and then left.
I really don't appreciate this kind of "service". I'm basically explaining that I have a medical condition that prevents me from eating full sized servings and asked for very reasonable and simple accommodations to be made for me. If I were ordering this to go, there would be *zero* conversation about this. If I said I was allergic to hazelnuts and ordered a dessert with hazelnuts put on top of it, the kitchen would remove the hazelnuts without second thought. If I said I was Celiac, the kitchen would make sure there would be no cross contamination in preparing my food without second thought. This really isn't all that different so why do I get all this attitude?
Add to that, they quite clearly wanted our table to leave after a point by the way they would very pointedly and repeatedly ask if there was anything else we needed or wanted. There were no parties waiting to be seated at the host station, there were no fewer than a half dozen available four tops in our section alone.
So yeah, I definitely won't be making any active steps to return to this White Spot location. I'll continue to go to the other locations, like the North Road location in Burnaby, where they actually value my patronage.
Visited the restaurant while in town for a hockey tournament. We were nervous as our little one has multiple food allergies and it is always hard to find good alternatives. The manager and chef went above and beyond to make us feel comfortable and personally made the food and brought it to the table. The meals were delicious and our allergy kiddo loved the gluten free margherita pizza! We ate here 2 nights in a row and enjoyed every minute.
Accommodating Gluten-Free