By Gluten Free Eats' gluten-free community
Updated Nov 2024
Celiac friendly
12200 Mayfield Rd, Cleveland, OH 44106, USA
Gluten-free options
12301 Mayfield Rd, Cleveland, OH 44106, USA
100% Dedicated Gluten-Free
11431 Euclid Ave, Cleveland, OH 44106, USA
Celiac friendly
11401 Bellflower Rd, Cleveland, OH 44106, USA
Gluten-free options
11419 Euclid Ave, Cleveland, OH 44106, USA
After encountering an initial disappointment at Burgerim due to receiving gluten buns instead of the gluten-free lettuce wraps I ordered, I was pleasantly surprised by the owner's response. Mario promptly addressed my concerns with sincerity, offering a full refund and a gift card as a gesture of goodwill. His commitment to improving service and ensuring a better experience on my next visit is commendable. While my first visit was disappointing, I appreciate Mario's efforts to rectify the situation. Therefore, I am updating my rating to 4 out of 5 stars. Thank you, Mario, for your attention to customer satisfaction.