I have been a loyal customer of Nancy Chang’s for years, but today’s experience on Christmas Day was beyond disappointing. They were offering a buffet, but there were no sugar-free or gluten-free options, which meant my diabetic grandfather and gluten-free father couldn’t safely eat from the buffet. While we were fine with them ordering from the regular menu, the manager refused to let the rest of us (a group of seven) get the buffet if even one person ordered separately. This lack of flexibility and accommodation was shocking.
The manager’s attitude made everything worse. She was incredibly rude, dismissive, and even made inappropriate comments about my grandfather after we explained he has Alzheimer’s. She showed no empathy and instead complained about being stuck at work. Her behavior was unprofessional and ruined what should have been a special holiday experience for our family.
We felt we had no choice but to leave the restaurant without eating. We left feeling frustrated and disrespected. As long-time customers, we expected much better. This experience has made it clear we won’t be returning. I strongly discourage anyone with dietary restrictions or special needs from dining here—you won’t find any understanding or accommodation.
HEALTHY and FLAVORFUL This is a great place for a variety of delicious and healthy options as someone who looks for gluten free and vegan options. My boyfriend got the steak sandwich which he called “the best sandwich” he’s ever had and the portion was extremely generous and the steak was super tender and flavorful. The music was pretty loud honestly a little difficult to chat but I assume that’s part of the vibe lol. Has a family owned vibe and staff was very friendly with customers. Definitely recommend
The staff were friendly and understood my requests related to Gluten Free options. My husband loved the Shepherd's Pie. I was very happy with the Irish Pizza appetizer.
Love this restaurant. My son eats a vegan and gluten free diet. This place is wonderful. The food is delicious, and the service is excellent. There are so many choices, and it’s fun to be adventurous in your choices!
We ordered a cake for my son's birthday because we had 3 people with allergies come over: egg, gluten, milk, nuts, peanuts, and sesame. All of us, including those that didn't have allergies, loved the cake. It was chocolate with chocolate frosting and it was so chocolatey and rich. We will definitely order another cake from here again.
Just visited for the first time and met the owners. Nicest people you’ll ever meet. Everything is gluten free except for the choice of some toppings, which are in a separate container. One owner is gluten free herself and they are both very knowledgeable on allergies. My daughter has a dairy/egg allergy and was able to eat here no problem. I highly recommend!
I find it absolutely disgusting that a restaurant charges those with allergies extra to eat.
If you want your dish gluten free, dairy free, egg free, or shellfish free, they charge you an extra dollar. How is this ADA compliant? What a way to extortion individuals with disabilities.