Nancy Chang

I have been a loyal customer of Nancy Chang’s for years, but today’s experience on Christmas Day was beyond disappointing. They were offering a buffet, but there were no sugar-free or gluten-free options, which meant my diabetic grandfather and gluten-free father couldn’t safely eat from the buffet. While we were fine with them ordering from the regular menu, the manager refused to let the rest of us (a group of seven) get the buffet if even one person ordered separately. This lack of flexibility and accommodation was shocking. The manager’s attitude made everything worse. She was incredibly rude, dismissive, and even made inappropriate comments about my grandfather after we explained he has Alzheimer’s. She showed no empathy and instead complained about being stuck at work. Her behavior was unprofessional and ruined what should have been a special holiday experience for our family. We felt we had no choice but to leave the restaurant without eating. We left feeling frustrated and disrespected. As long-time customers, we expected much better. This experience has made it clear we won’t be returning. I strongly discourage anyone with dietary restrictions or special needs from dining here—you won’t find any understanding or accommodation.

They have a great menu in terms of description of what's gluten free or diabetic friendly and attentive service, but the food is..... Almost. It's fresh, reasonably tasty, etc, but feels like it just needs a little something, squeeze of lime, etc, to be fantastic.

A lovely place to get a bite to eat! They cater to so many different dietary needs here like vegan, gluten sensitive, and even diabetic friendly! The food is great, the prices are reasonable, and the service is unmatched! I'd highly recommend if you're in the area.