99 Restaurants

Customer beware, especially those with allergies. If I could give no stars, I would. My family and I visited the Falmouth 99 for a birthday celebration for my late grandmother. My sister has a serious gluten allergy, but we do well with accommodations for her every where we go. Today, she tried to order a surf and turf meal. A sirloin steak with shrimp. Typically the steak would be grilled on a gluten exposed grill, and the shrimp might be baked and stuffed or as a part of a casserole (both not gf). We asked for the steak to be pan seared and for the shrimp to be just plain shrimp also pan seared. We were told they couldn’t do this. We asked to speak with the manager, Kim, and she informed us that the shrimp were already prepped for service. Understandably so, I simply asked for unprepared shrimp and was told they don’t have that ability. Odd, considering they have prepped shrimp in house, how could they not have unprepped shrimp? They must have an amazing vendor to keep them stocked with massive amounts of shrimp daily, and early enough to have ALL of that shrimp prepped for 11am start to service so that there isn’t a solitary unprepared shrimp in the whole restaurant. I then asked to forget the shrimp and just get the steak pan seared. Kim again informed me that they couldn’t do this. “Why?” Was my only question. Kim stated that they didn’t have the ability to pan sear anything. How can that be a possibility I wonder, when they have a clean sauté pan, a burning flame (the grill) and an uncooked steak? I don’t know what else they would need to pan sear a steak. Maybe it’s just uncomfortable to put the pan on the grill instead of the conventional open burner? Absolutely zero accommodations were made and a barely half-hearted/borderline heartless apology for my sister who ultimately had to order an unimpressive, lack luster salad with no protein, because according to Kim and her brigade, they simply have not one pan, flame, or raw steak or shrimp to their name.

Not that happy with the 99. Not too many gluten free food for me to have & only had some type of ice cream to eat. Many people with gluten allergy cannot eat ice cream