The food here is always amazing and I really appreciate the effort they go through to provide gluten free, vegetarian, and vegan items. However, the service ALWAYS sucks. Every time. Last time I was here the table next to us was full of dirty plates the entire time we were eating. This time we were seated next to the waitresses podium thing and it took almost 10 minutes for anyone to acknowledge us. Meanwhile, the wait staff were all hanging out talking and on their phones. There were about 4 standing at the computer. When our food came out, there was a mistake with getting a wheat wrap instead of white (no big deal) but my biggest complaint with the food is that my chicken cheesesteak wrap was the size of a hot pocket, but my brother's general tsos wrap was like twice as big and was cheaper. Overall, this place just needs either better training or more competent management. They don't seem short staffed, just unmotivated.
Also, the outside entryway is always filthy and covered with spider webs. It's the first thing you see. What does that say about their food safety practices in areas we can't see?