BJ's Restaurant & Brewhouse

Great options for the whole family, including gluten free options

My first trip to this neighborhood restaurant was no good. The lighting is so low you can barely read the menus. The server was very slow. I asked for a gluten-free menu most of which was blacked out by a magic marker. I ordered a BBO burger with a gluten-free bun. I trusted their menu. The bun was so dry and it fell apart unable to lift the burger. The waitress said the gluten-free buns were not good and dry and asked if I wanted a new meal prepared. I said no. When I got my check the charge for this burger was over $17. when I went to the ( unfriendly) manager asking why the burger and fries was not $15 plus he said there was a $2 for the gluten-free bun. Had I known this I would have skipped the bun. Why didn't the waitress tell me there was an upcharge? When I complained about the bun, why didn't she take off the upcharge? She was quick to ask me ( to wait another 15 -20 minutes) for a new dish, that was her opportunity for customer service by removing this upcharge. Lastly, the food made me very sick and I'm assuming the culprit was the BBQ sauce. I had nothing to eat after the meal so It had to be the meal. Unfortunately, I will not be back to what I had hoped would be a new " regular" neighborhood restaurant.