BJ's Restaurant & Brewhouse

We recently visited BJ’s Brewhouse in Murfreesboro with a party of 10. Beforehand, someone in our group was told there’d be no need for reservations—thankfully, I went ahead and made one anyway. That turned out to be a smart move, because we would’ve had a very different experience without it. The restaurant itself was clean and the ambiance was fine—nothing particularly memorable, but comfortable enough. Unfortunately, the service and overall dining experience left a lot to be desired. We waited quite a while before placing our orders, only to find out that one of the restaurant’s top menu items had run out. While that in itself isn’t a big issue, our server failed to mention this ahead of time, which would’ve saved time and hassle. For a party of 10, our orders were straightforward: everyone on separate tickets, one vegan guest, and one with a gluten allergy—both of whom knew exactly what they wanted. Still, the process was sluggish and disorganized. Once the food arrived, several items were missing. We had to repeatedly ask for basics like condiments and drink refills. At one point, my sister was handed an empty A1 bottle and told, “I just shook it up,” which was both frustrating and dismissive. The food came out cold, and when we asked for it to be re-cooked, we waited nearly another hour. Our server was largely absent during this time, and when the manager finally came over, she asked what I wanted them to do to make it right. I really would’ve appreciated a proactive suggestion instead of being asked to come up with the solution myself. At that point, it felt like the entire table needed their food remade, and the gesture of comping a single dessert—a “world famous” cookie—just didn’t make up for everything that had gone wrong. Not to mention, the soap was out in the bathroom—and we saw servers going in and out of there. That made us wonder whether proper handwashing protocols were even being followed, which is a serious concern. I understand restaurants have off days and that large groups can be challenging, but this experience made it clear that BJ’s is struggling to deliver basic service. While I appreciate the clean space and the attempt to make things right, this isn’t a place I’ll be returning to.

This is the second time me and my boyfriend have been served by Tinerra and she has been absolutely fantastic!! Very attentive and friendly. I have a gluten allergy and she is always kind in finding out what I can and can't eat!

I always love going to BJ’s. I recently got diagnosed with celiac disease and this restaurant has been super accommodating to my allergies and dietary restrictions. Last night some friends and I went for some pizookies (the gluten free pizookie is amazing and will not disappoint!!) and our server Jeff took excellent care of us!!