BZ Burger

Our last two experiences here have been subpar. The first, we ordered, amongst other things, a GF burger. Having been coeliac for a while we’re well versed in ordering “gluten free for a coeliac.” The bun we received was their standard brioche bun. My husband called as he had placed and collected the order. They insisted they had used a GF bun, even checking with the chef who also confirmed he’d read it was for a coeliac and used a GF bun. My husband returned the burger to the store. When they saw it, they apologised and quickly remade it with a GF bun. That in itself is a very disappointing and concerning experience with a store who claims to be “coeliac aware.” The second experience, part of our order was a chips and gravy. After realising something was hard/inedible, I removed it from my mouth only to discover it was a piece of hard plastic. My husband contacted the store again and they asked for photos before confirming there had been an issue/mishap. Kim then texted my husband, very apologetic, and offered to supply us with our entire order again for free. We acknowledged that was a generous offer to try and rectify the problem, however given our last two experiences we didn’t want to eat there again, so we declined. Kim then asked what could be done to make it right in our opinion and we asked to be reimbursed for just the contaminated chips and gravy. Kim never replied. My husband texted to follow up and again, no response. We did not think this was an unreasonable request, given we didn’t ask for the whole meal to be reimbursed, just the chips, but I guess they only want to make it right if it’s on their terms.

Ordered A VG cheese and poutine chips last night. We let them know it was for a coeliac and the shops also claims to be coeliac aware. This particular burger also comes in a GF bun as standard on their menu, written down in the item description. Good thing I'd hanmd their burgers before and knew the difference in visual appear between the GF and non-GF bun because when we got home and opened the box it was the non-GF bun that had been used. If I had not been here in the past and knew the difference then I would have gotten very very sick from trusting that a "coeliac aware" store would get it right. I called the store and they remade the order, front of store guy was pretty nice and apologetic and had me check the top of the burger to confirm correct bun. Bun was correct so assumed everything else was fine and drove back home again. When I went to eat the burger I noticed the cheese was missing. So frustrated, I asked my partner to call up, front of house guy answered and was nice then asked her to hold. The girl that my partner ended up speaking too was less friendly and made a song and dance over it just being a slice of cheese and to get over it essentially. It's a burger, called the VG CHEESE. I just had an over cooked slab of dry plant meat, sauce and a bit of lettuce. Sometimes one ingredient listed not just in the item description, but in the actual NAME of the burger, is the sole saving grace and it was absent. That and the fact this was the remake for sending me home with a burger that could have made me very sick if I were not so familiar with your burgers due to the past joy I had experienced from them. I'd have thought it would have been double checked for everything. Including the items namesake. Edit: If below comment is true then their website and every food delivery app that they have their business on needs to be updated as every one I checked and have ordered from before lists that the bun is a GF bun in the item description.

Good celiac menu 😊 and tasty coffee. I strongly recommend this place. Wonderful staff and excellent customer service specially from Latin barista/waitress who was so friendly and polite with my mum and me. Such a good attention which it’s hard to find. Thank you. ☺️ ☺️