Bacareto

My girlfriend and I had a difficult time here this evening. We were seated upstairs. Despite me putting it on the booking reservation form, the waiter had no idea about what was gluten free on the menu. He then roughly made a guess at what he didn't think contained it before we agreed he should get the allergen menu. He then came back upstairs after checking and told me he didn't bring it because it was "too complicated" and that he would just tell me what is gluten free or not. By this point, you must appreciate I couldn't put my trust 100% in him. I appreciate that you cannot guarantee something being totally gluten free, but I think even a small indication on the menu should be implemented. Accidentally eating gluten can be really dangerous for some people and I think having a greater awareness among FOH staff would go a long way. The menu formatting was difficult too. There were drinks menus on the table but no food menus- just one big one upstairs out of view of most customers. The food itself was lovely and although it took a while, we expected it to because of how busy it can get. I'm sorry to leave this review. I wanted to have a good time, but the lack of awareness around a prominent allergen in the menu is concerning.

Really great service here and very helpful as our group had various dietary requirements. (Gluten free, lactose and vegan in the group) The waitress was very understanding and recommended amazing dishes and was very knowledgeable about the menu. The food was great too