Backroads Coffeehouse & Lunchboxx

The BEST gluten free sandwiches that I've found anywhere. The salads, salsa and chips are fresh and delicious as well. Highly recommended!!!

I’ve been to Backroads many, many times. It’s a cozy coffee shop in an unexpected location with good drinks and food options. My complaint is that the ownership isn’t very customer-service forward. We’ve had two experiences with the owner, where we had legitimate questions/complaints about the food and instead of offering a genuine apology (which is all we really were asking for) she got defensive and almost accusatory. Latest example, my gluten free toast came out with huge holes in it - clearly not their fault since they didn’t bake the bread, but instead of saying “I’m so sorry about that” or “I see that.. can I get you an extra slice?” She said “well, you try to find a different gluten free bread, let me know.” I’ve never been asked by a restaurant to source my own products, or reprimand me for pointing something obvious like that out. Kind of an awkward encounter at a coffee shop. But overall, still like the place.