Big Smoke Taphouse & Kitchen

Would give zero rating if I could. We spoke to staff before being seated about having a gluten allergy and were told to scan the code on the menu displayed. Staff made a fuss as to where to seat us and the table was dirty. When we asked them to clean it they asked us if we could move to another table that had already been cleaned! We refused as we had a toddler and pram with us and demanded they cleaned the table. Then we went to order on the app it told us to order directly with staff due to the gluten intolerance. It was hard to get any service and when we finally did they sent a manager who came and told us they wouldn’t serve us as we had a gluten intolerance!!! Never experienced such bad service or been denied service for an allergy/intolerance. This is discrimination and laziness from the restaurant. Appalling!

Tried to order a gluten free burger, for which the server asked us to order through them rather than on our phone. Not an issue however the manager later came out to say that the burgers aren’t gluten free (despite us checking this online). They offered to swap it for something else so my partner chose the steak, however this may be the toughest steak we’ve ever had. Everyone was kind and all but you’re probably better off going somewhere else.