There was no one monitoring the front. It's all kiosk. I had an ingredient question about a sauce, no one I could ask, and their menu was not forth coming. I only knew their gluten-free nuggets were also nightshade free because I'd asked last time we were in - when there were cashiers. There is a timer for when your food is supposed to be done, that flipped to 'coming soon' for everyone as the timers ran out. I get wanting to operate lean, but at the expense of customer satisfaction/service?
Regarding the food. I remember it being decent last time. This time, however, both hubby and I were so-so with our chicken. We both thought the ginger slaw was bland (barely any ginger). The "ceasar"ish salad was delicious, though. The other plus is they have that pebble/sheet ice which is my favorite (I'm not a soda drinker so I put it in my water).