Black Bear Servers: 01/11/2025
Katie - not great - treated us like an inconvenience. My wife has celiac disease. Normally, they do great. Katie brought out our plates. My wife's bun looked burnt and deeply grilled. Like the grill marks were deep into the bun. We asked if it could be remade, and she seemed annoyed at our concern for cross contamination. We know the dish wasn't her fault. She rolled her eyes at us when we asked for our free dessert that kids get after 11.
Shannon - Super sweet, not an inconvenience, not even her table, and she went above and beyond. We normally have a pretty good experience, and Shannon really made it great. She is the reason we have such a high review this time. If it was just Katie and our first time, we would never go back and would tell others not to go either.