Blaina Wharf

There was no-one to greet us to tell us where our booked table was. We had to stop a member of staff who happily assisted us - usually there is someone on the door greeting customers upon entry. Service at the bar was fine and the bartender was very helpful with my wife's gluten free order. I find that the drinks at all Marston's are VERY expensive and it puts me off going to your pubs. The food was satisfactory - nothing special. My carvery was OK at best (the one a couple of weeks ago was much better overall - the meat on offer was the end of the joints for all 3 meats. My beef was really chewy with a seam of fatty gristle going through it. The turkey was just a mass of crumbled meat as it had dried out so much. The cabbage was almost raw and I couldn't eat it. The rest of the veg was fine. The tables weren't 100% clean and a bit sticky. Only a few napkins in the condiment holder - I had to fetch more. I find that your pubs are nearly always understaffed with the staff on duty run off their feet. The Blaina Wharf lacks an atmosphere and isn't somewhere that I'd like to spend a whole evening in - we didn't stay after we had finished our meal. Most Marston's pubs that I've had to use are usually severely understaffed with the staff on duty rushed off their feet.

Jazz was very helpful and accommodating for my gluten free husband. Informed the kitchen to not cross contaminate and even bought out cleaned cutlery with freshly washed hands. Thank you for your attentiveness