I asked if any of the bowls could be made vegan and the server said they could all be made with rice noodles instead of ramen, confusing vegan with gluten free. She realized her mistake and told me the regular noodles were vegan, so I said that was fine as long as they weren’t made with egg. Later I discovered the restaurant’s website explicitly says the ramen is a “wheat-based egg noodle.” As a vegan of several years I should have known to do more research ahead of time, but in principle I don’t think that burden should fall to the customer. I was very disappointed and frustrated that the server wasn’t able to give accurate information about the food and didn’t take my dietary choice seriously enough to check with the kitchen about the ingredients.
On top of that, the tomato and scallion ramen I ordered was described as chilled but arrived room temperature, and the scallion oil was not a drizzle over the top for seasoning as I expected, but a very unappealing pool of oil—at least a quarter-cup—at the bottom of the bowl.
Other options on the menu may be very good and other servers may be more knowledgeable, but unfortunately I had a disappointing experience. I think there are better options in Newport—especially if you’re vegan.