Brasserie Blanc Leeds

Terrible experience from lack of flavour food to the awful service from Josh the assistant Man... Aug 2024 My wife and I take a date night/ day each month as we have a hectic life with work and 7 year old little girl. Yesterday we wanted to travel up to leeds from Derby to enjoy a Virgin holiday gift voucher that, I bought for my wife for Xmas. The start of our experience and Brasserie Blanc Leeds, was as expected good. Helpful as my wife is Gluten and dairy intolerant. (Unfortunately not loads on the menu for choice, however ran through the options). THATS when our experience and day got RUINED! The waiter came across and asked how the meal was, I had mentioned that mine wasn't great (king prawns) however had eaten it as l was starving (I had been up since 3am and had a yogurt, whilst traveling). The prawns were over cooked and dry and the main was under seasoned. The assistant manager Josh came over and asked also, I mentioned it to him and said I don't want to complain it's just my personal opinion and my wife's was like a watery broth that also lacked flavour. Response was excuses instead of trying to help. I had made a comment that Greggs would have more flavour. After 30 minutes no one came over to take our deserts order. Josh made every effort not to come over to us. Which we got up and left and gave Josh the voucher. As we were leaving a lady did come out to apologise and Josh stood at the door. l asked why he didn't come over and said I thought you had been served as the menus were not in the table, I mentioned you had been serving us this afternoon and knew I didn't enjoy my main meal. More excuses came out. God awful customer service! As we were walking away Josh made a flippant remark "enjoy your Greggs!" This is shameful and uncalled for! Appalling behaviour that I wouldn't expect!

Very nice atmosphere 👌🏽 . The menu accommodates various diets, including vegan and gluten-free. I would definitely recommend it.