Positives:
Friendly staff and convenient location: The staff at Browns Socialhouse in downtown Ottawa were friendly and welcoming. The location was easy to get to from our hotel.
Delicious food: The food was very good, especially the burger (made with gluten-free ingredients!), tuna poke bowl, and fish and chips.
Areas for Improvement:
Flat beverages: Unfortunately, the fountain pop was flat, and they only had bottled drinks available. The server mentioned they have recurring problems with this. Similarly, the beer on tap was also flat, which was a letdown.
Gluten-free communication: I called the restaurant beforehand to inquire about gluten-free options. I was informed they have dedicated fryers for gluten-free items. However, upon arrival, the menu descriptions seemed to contradict this. It would be helpful if the menu could be more accurate regarding gluten-free options to avoid any confusion for future diners with dietary restrictions.
Overall:
Browns Socialhouse has the potential to be a great spot with its friendly staff and delicious food. However, some improvements in beverage service and menu accuracy, particularly regarding gluten-free options, would enhance the dining experience.