Burger Lounge

STAFF MADE FUN OF ME AND MY FOOD ALLERGIES. STAFF MADE WRONG ORDER TWICE WITH NO APOLOGY OR DISCOUNT OFFERED. STAFF RAISED VOICES AT US IN A RUDE AND AGGRESSIVE MANNER. I was a big Burger Lounge fan! As someone with a lot of food issues, Crohn's Disease, this place has always been a safe place to eat. Not anymore! I was there today June 21 around 3:30. I gave my order at the front, which is a little un conventional, im allergic to bread and lettuce so I just asked for a turkey burger with no cheese, no bread, and no lettuce. The person taking my order immediately walked over to another worker, whispered in her ear, and then they both looked at me and started laughing and whispering while looking directly at me, and I heard them talking about my order. I approached saying I have allergies to gluten, dairy, and lettuce and thats why my order is weird. They laughed again and continued whispering. Made me feel stupid, small, and belittled. They brought out a beef burger but Im allergic to beef! My friend went back inside and reorderd for me and reminded them: no cheese, no bread, no lettuce, turkey burger. A new staff member brought me a turkey burger with cheese. When I expaliend that I cannot eat cheese, this staff member was MEAN. Her response was "well I guess you didnt tell the people up front then." and then rolled her eyes. We explained that we did tell them, and this was the 2nd time the order was wrong. She grabbed it angirly from me and walked to the door. She started RAISING HER VOICE LOUD at us that we msut have not said no cheese. Then she states the manager would come and talk to us. Manager never showed. They BROUGH the right food and we left. I did NOT feel comfy speaking to a manager considering how RUDE and DISRESPECTFUL all the other staff members were.

Great food. And, yes, grass-fed does matter. I get their salads as well. Sometimes I get a burger with both a beef and veggie burger pattie. What I really love about this place is that they carefully respect your food intolerances whether that is gluten, dairy, soy, etc. it is nice to find a place that knows what they are doing in this regard, and handles it right, and that is why it gets 5 stars.